Position Information

Posting Title Temporary - Utility Services Specialist

Job Requisition Number AE503992

Position Number T55505

Job Type Full-Time

Division Name Austin Energy

Minimum Qualifications

Graduation from an accredited high school or equivalent, plus two (2) years experience in customer/consumer service for utility/construction or related services.

Licenses and Certifications Required:

Texas Class C Driver License.

Notes to Applicants

The Utility Services Specialist supports service and metering crews, working with senior staff, performing quality validations, and coordinating daily field work to meet customer and stakeholder needs. The ideal candidate possesses strong time management, analytical, and communication skills. The candidate can also work cross-functionally to provide internal and external customer support and drive process improvements.

Benefits:

Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE (http://www.austintexas.gov/department/active-employee-benefits) for more information.

Employment Application:

• The City of Austin employment application is an official document; incomplete applications will not be considered.

• Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications.

• The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Starting salary will be based on overall relevant experience from your application.

• Résumés will not be accepted and statements such as “see résumé” will not be accepted. You may use “N/A” for fields that are not applicable.

• Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed.

If you are selected as a top candidate:

• Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution.

• If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date.

• This position requires a criminal background investigation.

Work Schedule:

• This position is categorized as Essential Personnel with the City of Austin. Essential staff are required to work during emergencies or bad weather if they are scheduled to work and, in some cases, when they are not scheduled. Essential employees ensure the continuance of key operations for the City of Austin.

• Work hours may include after hours, holidays, and weekends

• Shifts may change according to departmental needs.

• Employee may be required to work additional hours outside of regular work schedule.

  Pay Range

$25.74 – $30.50

Hours

Monday-Friday

6:00 a.m. to 3:00 p.m.

This position is classified as essential. Please see Work Schedule section regarding essential personnel.

Job Close Date 02/26/2025

Type of Posting External

Department Austin Energy

Regular/Temporary Temporary

Grant Funded or Pooled Position Not Applicable

Category Professional

Location 4411 B Meinardus Drive, Austin, TX 78744

Preferred Qualifications

• Experience with CC&B Customer Care Billing System or similar billing system.

• Experience with electric meter installations for residential and commercial customers.

• Experience using a building permitting system.

• Experience with mobility workforce management or equivalent.

• Experience supporting a field operation and processing service orders.

  Duties, Functions and Responsibilities

  Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Coordinates utility requirements for internal and external customers, determines proper equipment necessary to meet the customers utility demand.

• Evaluates metering data, determining specialized needs, and assigns appropriate classification.

• Resolves customer inquiries related to establishing utility services, billing processes and procedures, costs and service rates, service regulations, and availability of services.

• Schedules and coordinates the deployment of field personnel delivering utility services, and ensures proper maintenance of utility equipment.

• Researches and determines fiscal requirements in connection with subdivision development, re-subdivision and commercial utility service extensions.

• Interprets blueprints, plans, and maps to ensure compliance with codes, ordinances and statutes.

• Maintains data from various databases containing historical data, utility installations, and inventory monitoring.

• Researches and investigates utility billing records and various technical utility service records to assess fees and charges from tampering, equipment failures, and billing errors.

  Responsibilities – Supervisor and/or Leadership Exercised:

None.

Knowledge, Skills and Abilities

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of the applicable principles, laws, rules, regulations and practices of utility service operations.

• Knowledge of customer relations, principles, and practices.

• Knowledge utility billing procedures, fee schedules or rate structures.

• Knowledge of general construction practices.

• Skill in oral and written communication.

• Skill in using computers and related software applications.

• Skill in data analysis and problem solving.

• Skill in handling multiple tasks and prioritizing.

• Skill in planning and organizing.

• Skill in handling conflict and uncertain situations.

• Ability to work with frequent interruptions and changes in priorities.

• Ability to establish and maintain good working relationships with City employees and the public

  Criminal Background Investigation This position has been approved for a Criminal Background Investigation.

  EEO/ADA

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Do you meet the minimum qualifications? Graduation from an accredited high school or equivalent, plus two (2) years experience in customer/consumer service for utility/construction or related services.

• Yes

• No

• • This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired.

• I acknowledge and understand this position requires a Criminal Background Check.

• • This position is classified as an “essential” position. The candidate must be able to work during emergencies or bad weather if they are scheduled to work and, in some cases, when they are not scheduled. Shifts may change according to departmental needs. Are you able to meet these schedule requirements?

• Yes

• No

• • This position requires a Texas Class C Drivers License. Do you have a Texas Class C Drivers License or if selected for this position, do you have the ability to acquire a Texas Class C Drivers License by your hire date?

• Yes

• No

• • The City of Austin Driver Eligibility Standards require that external new hires meet the City's Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three (3) moving violations or a total of six (6) Driver Record Evaluation points within a period of thirty-six (36) months. Do you meet this requirement?

• Yes

• No

• • Describe your experience with CC&B Customer Care Billing System or similar billing system. In which position(s) listed on your application did you gain this experience?

(Open Ended Question)

• • Describe your experience with electric meter installations for residential and commercial customers.

(Open Ended Question)

• • Describe your experience with Mobility Workforce Management or equivalent.

(Open Ended Question)

• • Describe your experience supporting a field operation and processing service orders.

(Open Ended Question)

• • Describe your experience using a building permitting system.

(Open Ended Question)

Optional & Required Documents

Required Documents

Optional Documents

Contact City of Austin Employment Services

Office: 512-978-JOBS (5627)

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