Job Title: SACM (Software Asset Configuration Management) Analyst – Austin, TX

Location: Must be in driving distance of Austin, TX. Will be required to work in office in addition to work from home

Job description:

• Gain Familiarity with established processes and procedures in the Service Management Manual (SMM), specifically:

• 502 - Asset Inventory and Management

• 504 - Configuration Management

• 514 – Procurement

• 515 – Software License Management

• 519 – Application Portfolio Management

• Registers and/or ensures registration of new Assets / Configuration Items (CIs), Contracts as appropriate

• Maintains proper relationships as outlined in the SMM

• Assist in the Audits of the CMDB to ensure accuracy – through automation and data validation in conjunction with the Data Quality Management (DQM) workstream

• Proactively identifies discrepancies and drives to closure CMDB Updates to maintain accuracy of the CMDB

• Provides reporting, both operational and ad-hoc reports as requested

• Follows and promotes SACM/SWLC processes & technology standards

• Works closely with the stakeholders of CMDB data and ensures CI changes are reflected in accordance with established processes and procedures as outlined in the SMM

• Facilitates meetings with stakeholders to discuss current projects, future enhancements and continuous service improvement as needed

• Special projects to address on-going CMDB accuracy and completeness

• Identification of process improvements

Required Skills:

• 2 years IT SW License knowledge and experience

• ServiceNow experience ideally working in the CMDB

• Self-Motived, Strong attention to detail, Strong organizational skills, and Strong time management skills

• Excellent communication skills (both written and oral)

• Local to Austin, TX and willing to work a hybrid work schedule

• ITAR requires US Citizen or Green Card Holder

Desired Skills:

• Aware of IT Service Management processes and ITIL

• Aware of basic statistical data analysis techniques

• Ability and comfortable interacting with all levels of management, business leaders and technology stakeholders

• Experience in using data management platforms and/or reporting platforms including SQL queries against databases

• Basic Java or JavaScript

• ITIL v4 Certified (or willing to become certified within 1 year and based on ITIL v4 certification class availability)

• Proficiency in ServiceNow

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work

• Healthcare including dental, vision, mental health, and well-being programs

• Financial well-being programs such as 401(k) and Employee Share Ownership Plan

• Paid time off and paid holidays

• Paid parental leave

• Family building benefits like adoption assistance, surrogacy, and cryopreservation

• Social well-being benefits like subsidized back-up child/elder care and tutoring

• Mentoring, coaching and learning programs

• Employee Resource Groups

• Disaster Relief

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

Get The Future You Want | www.capgemini.com

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Job: Infrastructure

Organization: CIS US MS

Title: Software Asset Configuration Analyst – Austin, TX

Location: TX-Austin

Requisition ID: 078860