Description

Amazon seeks a Senior Program Manager to drive new initiatives and program launches for the Amazon Delivery Central Operations team, specializing in integrating the roadmap for AMXL (Amazon's extra-large delivery service). The Senior Program Manager will be a key member of strategic initiatives that will continue to improve last-mile processes to scale for rapidly increasing volume and complexity and support our Delivery Service Provider (DSP) partners and their delivery drivers.

Key job responsibilities

• Acts as the single-threaded leader in Central Operations for the AMXL (Amazon Extra-Large) delivery business

• Leads the strategic pilot and program roadmap for routing and scheduling functions, system configurations, and capacity planning

• Partners cross-functionally to achieve consensus on program design while balancing cost, quality, and speed metrics

• Communicates effectively through verbal and written documentation, driving adoption of ideas and initiatives

• Analyzes root causes of operational defects and determines long-term solutions

• 5-10% travel (average of once a month to team meetings, stakeholder meetings, or site visits)

Basic Qualifications

• 5+ years of program or project management experience

• Experience using data and metrics to determine and drive improvements

• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

• Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field

• Experience in transportation, logistics, or supply chain management

• Strong written and verbal communication skills

Preferred Qualifications

• MBA

• 2+ years of driving process improvements experience

• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

• Experience with SQL

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.