Job Summary

A Partner Specialist supports the partner business, act as a Partner subject matter expert and will work closely with our sales teams and Partner Account Managers to maintain and grow partner’s business. The Specialist will solve problems, answer product, program, and deal registration questions. The Partner Specialist will foster relationships with customers and/or internal staff by communicating their knowledge on a product, service, proposition, or process.

This position is required to report to the SHI Somerset, NJ or Austin, TX office location as determined by management.

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours.

Responsibilities

Include, but are not limited to:

• Design collateral, host webinars and give presentations to educate on your manufacturer, their offerings, and how we can win with their solutions

• Act as a “go-to” resource for partner sales teams, to answer product, program, and deal registration questions

• Conduct conference calls/meetings with Sales teams, manufacturer Sales teams, and customers to sell partner products and solutions

• Train sales teams on partner products and programs, and how customers can benefit by using their core products

• Stay up to date on new product technology offerings, as well as partner-specific trainings and certifications

• Develop and manage a sales pipeline on an ongoing basis through CRM and Excel

• Execute on parnter campaigns and initiatives aligning with Sales teams

• Own and monitor the partners’ Alias or Team Box and manage request by resolving within our Service Level Agreements

• Monitor CRM for submitted Deal Registrations request and submit them to the partner

• Maintain Partners’ Pipeline tracking open Deals and Communicate regularly with Partners, distribution, and sales to ensure forecast accuracy

• Maintain internal Partners’ pages and all relevant content including product deals, awards, promo’s etc.

• Be the main point of contact for Order Resolution Issues such as cancellations, returns, incorrect end user or SKU/Quantity etc

Qualifications

• Bachelor’s degree or equivalent work experience

• Minimum 1 year of business office experience, Inside/outside sales experience or Partner Sales Support experience preferred

Required Skills

• Excellent organizational, communication, verbal, and written skills

• Ability to multitask - effectively balance short-term and long-term priorities

• Ability to analyze multiple market factors to both anticipate and identify customer problems/needs and recommend appropriate solutions

• Ability to effectively prioritize multiple demands while ensuring customer needs are met

• Ability to work both individually and in a team environment

• Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint

• "Partner Champion" and partner ownership mentality

• Ability to communicate comfortably and professionally with a wide variety of internal and external leadership contacts

• Creative approach to promoting partner’s brand

• Ability to be comfortable hosting team meetings, webinars and events

Certifications Required

• Maintain Partners’ Certifications must be maintained during employment

Unique Requirements

• Position requires no more than 10% of travel

• Extended hours may be required to complete some special projects and quarter end workload

Additional Information

• The estimated annual pay range for this position is $45,000 - $80,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

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Job Locations US-NJ-Somerset | US-TX-Austin

Requisition ID 2024-18283

Approved Min (Total Target Comp) USD $45,000.00/Yr.

Approved Max (Total Target Comp) USD $80,000.00/Yr.

Compensation Structure Base Plus Bonus

Category Presales/Post Sales Support