Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

We are seeking a highly motivated and detail-oriented Sales Operations Manager to join our team. This role requires a hybrid of data/reporting and communications skills, with a strong emphasis on AI/Copilot, writing skills, and proficiency in IT terminology. The ideal candidate will be an independent worker, problem solver, and self-starter who can identify opportunities and take action with minimal prompting. They should be data-driven, proficient in Excel, and experienced with SFDC. The individual will be able to influence beyond immediate scope of responsibility, have effective communication and decision-making skills, leverage a pragmatic approach to project management, and ultimately be open to teach and learn.

Required Qualifications

• 5+ years of related work experience

• Hybrid of data/reporting and communications skills.

• Focus on the needs of clients and members, ensuring high-quality service and support.

• Facilitate process improvement efforts where business objectives may shift, while working with a sense of urgency to deliver results to account teams, clients and members.

• Draft and review communications, assist with process documentation reviews.

• Handle general reporting requests and dashboard creation, including Teams metrics and special project tracking.

• Self-starter who can identify opportunities and take action with minimal prompting.

• Work off-hours and weekends as needed to ensure continuous support and coverage for ad hoc reporting or communication needs.

• Analytical thinker with strong excel skills; comfortable manipulating data sets and merging multiple data sources together.

• Partner across the enterprise with subject matter experts in multiple functional areas (Aetna, Retail, Product, IT, Legal, Marketing, Government Affairs, Regulatory Affairs and various operational areas)

• This position is not responsible for managing others, but may lead all aspects of contractors or junior members of the team as related to projects. Having exceptional time management with the ability to prioritize multiple assignments will be helpful in meeting target dates! Having excellent written and verbal communication skills interfacing with all levels is a must, along with attention to detail with a process quality mindset. Demonstrating a capability to deliver work in a multi-project team-oriented environment will be key.

Preferred Qualifications

• Strong writing skills and written communications.

• Critical thinker and ability to execute with a client centric mentality.

• Ability to work independently and understand/document problem statements.

• Preferred working hours are 12pm – 8pm CT, Monday through Friday. We are willing to work with a well-qualified candidate on alternative hours if needed. However, please note, this position occasionally requires evening and weekend work.

• Proficiency with IT terminology and ability to build solid working relationships with IT partners.

• Data-driven with experience in dashboard creation. Proficient in Excel and SFDC.

• Embraces change, especially in the technology space and eager to adopt and apply new technology to work.

• Ensure focused pull-through of core work. Experience working in, or supporting a sales / account team organization Understands basic aspects of the healthcare environment, pharmaceutical benefit management industry and specialty pharmacy services industry and medical benefit knowledge, disease/health management industry knowledge a plus.

Education

Bachelor's Degree or Associate's Degree with 2 years of relevant experience.

Pay Range

The typical pay range for this role is:

$54,300.00 - $159,120.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS Health (https://jobs.cvshealth.com/us/en/benefits)

We anticipate the application window for this opening will close on: 01/20/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.