IT Support

Austin, TX

Type: Contract

Category: IT Admin

Industry: Technology

Reference ID: JN -012025-92350

Date Posted: 01/15/2025

Shortcut: http://careers.eliassen.com/J6cVyJ

• Description

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Description:

Hybrid | Austin, TX

Our client has an exciting opportunity for a IT Support person to join their team.

We can facilitate w2 and corp-to-corp consultants. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $30 - $35 / hr. w2

Responsibilities:

Responsibilities:

• Serve as the first point of contact for customers seeking technical assistance over the phone, email, or in person

• Perform remote troubleshooting through diagnostic techniques and pertinent questions

• Determine the best solution based on the issue and details provided by customers

• Walk the customer through the problem-solving process

• Direct unresolved issues to the next level of support personnel

• Provide accurate information on IT products or services

• Record events and problems and their resolution in logs

• Follow-up and update customer status and information

• Pass on any feedback or suggestions by customer to the appropriate internal team

• Identify and suggest possible improvement on procedures

• Mac and PC troubleshooting

• Cloud application administration

• License and inventory tracking

• Perform system patching, software rollouts, and maintenance

• Assist with network cable patching and desk phone deployments

• Assist with AV setup for meetings and conferences

Experience Requirements:

Required Qualifications:

• Proven experience as a help desk technician or other customer support role

• Good understanding of computer systems, mobile devices and other tech products

• Ability to diagnose and resolve basic technical issues

• Excellent communication skills

• Customer focused

The must-haves from a technology perspective are:

• Advanced level experience with the Okta suite of products

• Google suite management and integrations

• Slack Administration

• JAMF and Kandji MDM

• Meraki Networks

• Video conferencing services like Zoom, WebEx, and Google Meetings

• they are about 90% MAC and 10% PC

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.

Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact InfoSec@eliassen.com.

About Eliassen Group:

Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!