Overview:

UES is a privately held, rapidly growing engineering and consulting firm with nearly six decades of experience in geotechnical engineering, construction materials testing, building code compliance, threshold inspections and environmental consulting. With more than 3,800 professionals across 80+ branches in high growth markets in the U.S., UES consults on projects of all sizes for public and private clients in industries ranging from transportation and healthcare to commercial, residential, and education.

Experienced and proven, UES is considered a pioneer of the industry and stands at the forefront of emerging technology and best practices. Our work includes public and private clients, as well as public-private partnerships, and consists of projects ranging from transportation and infrastructure to aviation and aerospace. Our engineers, geologists, certified inspectors, scientists, and drillers offer an unwavering commitment to excellence, approaching each project with the knowledge that precision, professionalism, and creative solutions are what drive success and cultivate enduring client relationships.

As UES continues to grow, it’s critical that we have a defined set of values that guide us like a north star. These values need to demonstrate who we are as a company and what we believe. STRIVE stands for Safety, Teamwork, Responsiveness, Integrity, Value, and Excellence.

Summary

Universal Engineering Sciences is looking to fill an IT Support Specialist position within the Integration Project team. As part of a US-wide technical support team, this hands-on position is required to support ongoing company integrations into our TeamUES infrastructure. Reporting to our IT Integrations Manager.

You will assist with discovery of IT assets, user accounts and user data. Follow existing processes to create and license accounts, coordinate asset replacement and provisioning in Azure AD. During implementation, analyze, triage, and manage service requests, and incident tickets, to keep our colleagues across the nation operating smoothly. You will resolve problems of varying complexity, manage multiple tasks, participate in IT projects, and generate innovative solutions to technical problems, with strong collaboration from your peers.

This Position is not a remote position. Travel is required, approximately 25% of the time.

Essential Duties and Responsibilities

• Answer to internal customer needs via IT ticketing system or assigned project tasks

• Always provide superior customer service

• Install, configure, maintain, and support systems of varying levels of complexity for end-users.

• Work with Vendors to solve issues of varying complexity

• Provide advice and basic technical training to end users

• Produce SOP (Standard Operating Procedure) documentation for both IT team and end users.

• Participate in the review, evaluation, and recommendation of solutions relating to hardware and software solutions for internal customers

• Maintain records for network users, security, hardware inventory, and licenses

• Analyze and solve problems of low and medium complexity on computer applications and systems for end-users and staff across the country

• Provide a wide range of in-depth technical assistance to departmental users and/or support staff

• Maintain a broad knowledge of technology, equipment, and/or systems

• Knowledge of mainstream mobile device platforms: Android and iOS

Qualifications

• 4 years or more of technical support experience

• Experience with the following: Active Directory, Email management (Outlook\O365) and associated Microsoft applications. Phone systems – including cloud-hosted voice, collaboration technologies including Teams, Zoom

• PC/laptop hardware support, imaging/scanning/MFD devices

• Cybersecurity awareness and best-practices

• Ability to collaborate with and mentor those around you

• Understanding business and technology needs

Preferred Qualifications

• Experience working within the ITIL framework

• Experience working on servers and network infrastructure

• Excellent Problem Solving and Analytical Skills

• A good understanding of LAN/WAN technology

• Formally trained and/or certified in IT diagnosis and repair

• Experience in the AEC industry

• Travel is required >15%

Mission

We are trusted engineering partners enabling the construction community through responsive, expert problem solving.

We strive to be the leading environmental, inspection, testing and engineering firm by ensuring the safety, integrity, and sustainability of our community's land, foundations, and structures from development to redevelopment.

EEOC Statement

UES is committed to embracing diversity, equity and inclusion to create a workplace that welcomes and thrives on the unique experiences, perspectives and contributions of all team members. UES is bringing the best people and most diverse talent forward to drive growth, innovate and think bigger!

Who We Are:

UES provides essential engineering services for some of the most prominent and significant projects in the nation. Our team members, from our drillers to administrative staff, contribute directly to projects that transform communities. With some of the greatest talent in Geotechnical Engineering, Construction Materials Testing and Inspection, Code Compliance, Environmental, Occupational Health & Safety, and Building Envelope, we are committed to delivering groundbreaking solutions for our clients. At the core of our success is our team members who make it all possible. We know that the projects we deliver are only as good as our people, which is why we offer enriching opportunities for career growth at every level.

Growing in Excellence

As the #1 fastest growing AEC firm on The Zweig Group's Hot Firm list in 2021, UES is poised to lead our industry into the future. As we evolve from a one-man operation to a company spanning 75 branches and 3,500 employees, we’re looking for enthusiastic talent to launch their careers and grow along with us.

Why Work at UES?

We value the individual contributions of our employees, and we show this through providing great benefits. Please ask your recruiter what benefits plans apply to you.

Check out our website: https://teamues.com/

Follow us on social media: LinkedIn (https://www.linkedin.com/company/universal-engineering-sciences-inc/) | Facebook (https://www.facebook.com/universalengineeringsciences/) | Instagram (https://www.instagram.com/universal_engineering_sciences/) | Twitter (https://twitter.com/UniversalEngSci) | YouTube (https://www.youtube.com/channel/UCXK2FHVTcS5o9uLEKO7RuYg)

#GroundedInExcellence

EEO/AA/Disability/Veteran Universal Engineering Sciences is a Drug-Free Workplace. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Team: Information Technology

Work Type: Full-Time

Location Type: hybrid