Job/Position DescriptionPosition will be responsible for performing complex statistical analysis to support organizational needs and will be responsible for interpretation of various data used by HHSC for planning, evaluation and performance assessment of the IT Customer Service Desk. Communicates with inter- and intra-agency staff to acquire data and respond to data requests. Works under limited supervision with considerable latitude for the use of initiative and independent judgment. This person in this position will be expected to interface with HHSC business areas, HHSC IT support teams, and other Health and Human Services (HHS) agencies. In addition, this person may represent the IT Customer Service team on various intra-and inter-agency workgroups. Essential Job FunctionsPerforms advanced and/or supervisory (senior-level) computer systems analysis work. Work involves planning, budgeting, and analyzing user requirements, procedures, and problems to automate processing or to improve existing systems. Works under minimal direction with considerable latitude for the use of initiative and independent judgment. Oversees studies and the preparations of reports that include study findings, recommendations, and instruction for proposed system implementations; formulates logical descriptions of problems; and devises and implements optimum solutions.Oversees projects that cross functional agency systems and other state entities that require coordinating, planning, and scheduling during project development and implementation stages.Oversees the preparation of charts, diagrams, and tables that depict the present and proposed systems in terms of costs, benefits derived, and tasks accomplished.Participate in creation of an evaluation form that captures the identified necessary behaviors and skills and agreed scoring methodology. Participate in creation of a definitions document that defines the behaviors measured on the evaluation form. Participate in creation of a business project implementation plan to support customer service quality improvement initiatives.Develops and implements strategic planning actions and policy decisions and makes recommendations concerning the direction of the agencyand#146;s efforts.Develops, analyzes, and revises system design procedures, program code, test procedures, and quality standards.Formulates logical descriptions of problems and devises optimum solutions. Must be able to collect, process, and analyze large amounts of data to help the organization make informed decisions.Must be able to present their findings clearly and compellingly using tools like charts, graphs, and infographics. Some tools you might use include Tableau, Excel, and Power BI. Ability to adjust hours when required to support help desk operations between the hours of 7:00 a.m. to 8:00p.m. May be required to work a later or early shift depending on business needs.Performs related work as assigned.Registrations, Licensure Requirements or CertificationsKnowledge Skills AbilitiesKnowledge of the limitations and capabilities of computer systems, of the techniques used in the design of non-automated systems, of information technology equipment, of applicable programming languages, of computer hardware and software, of computer operating systems, of writing program code, and of automated mapping.Ability to analyze systems and procedures; to write and revise standards and procedures; to handle multiple projects; to communicate effectively; and to plan, assign, and/or superv https://jobshrportal.hhsc.state.tx.us/ENG/CareerPortal/job_profile.cfm?szOrderID=614202 Copy the URL in the preceding sentence to an Internet Explorer browser to apply to the job directly through the Texas Health and Human Services Career Portal.