Description:

At Hyatt, there’s a home for every stage of your career.

We nurture curiosity and roles at Hyatt will help you learn new skills that support your personal and professional development. Chart your own journey by venturing into new roles, different brands and international opportunities. Here, doors are meant to be opened and horizons expanded.

With us, you’ll discover a career you didn’t know existed.

We are seeking an experienced and motivated Food and Beverage Supervisor to join our team. With the support of the Assistant FB Director and the Venues Manager, the Food and Beverage Supervisor will assist in overseeing daily operations, lead a team of food and beverage staff, and ensure seamless service to maintain the highest level of guest satisfaction.

Responsibilities include but are not limited to:

• Supervise food and beverage staff, including servers, bartenders, and hosts/hostesses

• Train and mentor team members, ensuring adherence to service standards and procedures

• Participate in colleague coaching and counseling

• Maintain cleanliness, organization, and compliance with safety and sanitation regulations in dining areas

• Monitor inventory levels and assist in ordering supplies to maintain adequate stock

• Handle guest inquiries, concerns, and complaints in a professional and efficient manner

• Schedule staff and manage labor costs effectively while maintaining service standards

• Assist in developing and implementing strategies to enhance guest satisfaction and improve service quality

• Ensure compliance with health and safety regulations and maintain a safe working environment

• Collaborate with management to create and update menus, pricing, and promotions

• Conduct regular inspections to evaluate service quality and resolve any issues promptly

• Provide “on the floor” support including but not limited to covering breaks, and assisting with hands on service to meet business demands

Previous Food and Beverage experience is required for this position and it also requires open availability as the selected candidate will provide support for our main restaurant, in room dining, rooftop bar and banquets operations, depending on business needs.

As a Hyatt Centric Austin colleague, you will enjoy the following benefits:

• Free Parking or Commuter Stipend

• Free Hyatt Hotel Stays

• Deep discounts on stays for you and your family

• Medical/Dental/Vision benefits after 30 days (full-time)

• Generous Paid Time Off plan

• Career growth and advancement

• $1,000 educational reimbursement per year

• Adoption Assistance

• Fitness Center access

• Thousands of additional discounts through partners such as Blue Apron, Hertz Rental Car, AT&T and many more!

The Brand and Hotel

You've arrived. Hyatt Centric is at the center of some of the most unique destinations—in the middle of the action, in the know and always on-hand to serve up insider knowledge, intriguing tidbits and great conversation over a well-crafted cocktail. We’re a local home base, preparing our guests to explore the best our cities have to offer so they can go forth and discover!

Hyatt Centric all started with a passion for sharing our favorite local spots and stories with our guests. This inspired us to create the perfect launch pad – a unique home base with everything our guests need and nothing they don’t.

Our target guests are the Savvy Explorers. Socially connected guests seeking shareable moments to inspire others. Hyatt Centric is built for savvy explorers who want to be tapped into what’s hot, fresh and exciting wherever they are, especially if it’s off the beaten path. They are smart with their money and look for good value where they can – preferring experiences that aren’t padded with a bunch of extras they don’t need. They are the influencers, the travel experts within their circles who everyone looks to for travel advice and tips. But they can’t possibly know it all, so they rely on local recommendations from like- minded “savvy explorers” who can point them in the direction of interesting experiences that they can share with their social circle.

Hyatt Centric Congress Avenue Austin features 246 guestrooms, 3,000 sq ft. of dedicated meeting space, along with two exciting F&B concepts including an 8th floor rooftop bar. Guestrooms feature floor-to-ceiling windows offering unmatched views of the Texas Capitol, UT Stadium, and growing Austin skyline. The 31st floor is the home of the Artist’s Residence, a 1,400sq ft suite and event space with an outdoor terrace. The hotel’s boho-chic residential design will reflect Austin’s rich history in music and arts, with the common areas showcasing diverse local artists and guestrooms featuring iconic images from the historic neighboring Paramount Theatre.

Qualifications:

• Minimum of 2-year food and beverage, banquet or hospitality supervisory experience preferred. Candidates with experience as lead bartender, leader sever, or banquet captain will be considered

• A true desire to exceed guest expectations in a fast-paced customer service environment

• Prior experience in bars is preferred

• Refined written and verbal communication skills

• Service oriented style with professional presentation skills

• Must have excellent organizational, interpersonal, administrative skills

• Previous experience in a supervisory or leadership role in the food and beverage industry is preferred

• Strong knowledge of food and beverage operations, including service techniques and standards

• Proficient in Micros/Symphony/POS knowledge, Microsoft Word, Outlook, and Excel.

• Ability to multitask, prioritize tasks, and handle pressure in a fast-paced environment.

• Familiarity with health and safety regulations and willingness to enforce them

• Flexibility to work shifts, weekends, and holidays as needed

• Strong emotional intelligence and interpersonal skillset

Hyatt is an Equal Employment Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity

Primary Location: US-TX-Austin

Organization: Hyatt Centric Austin-Downtown/Congress Street

Pay Basis: Hourly

Job Level: Full-time

Job: Bars/Restaurants/Outlets

Req ID: AUS008952

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.