Provide technology support services for students, parents, and K-12 school district educators to register, enroll, and complete exam administrations and enroll in a variety of UT High School District programs. Troubleshoot technology and exam issues such as logins and access during online exam administration utilizing Canvas LMS, Proctorio, and a variety of integrated online systems. Work collaboratively with the UTHS staff to troubleshoot and plan for a variety of technology updates, integrations, and processes. Assist with exam migration and updates within online platforms. Prepare and maintain guiding documents and train UTHS staff regarding online registration, revise enrollment processes, track frequent requests, and recommend solutions to address customer service issues.Communicate with district partners via phone and email to coordinate their bulk requests to register students online in Credit by Exams (CBEs). Maintain a calendar of district testing windows and spreadsheet to prioritize and process requests in a timely manner. Follow-up with district contacts to ensure orders are received and grades are posted and accessible. Assist with preparation of exams for distribution and archiving. Maintain confidential student records and prepare materials and communication to support customers to meet deadlines. Send invoices, process payments, and assist with payment collections for district purchase orders. Assist with distribution, expediting, and archiving exams and coordinating with instructors for exam mail-outs and grade posting. Communicate with K-12 students and parents to enroll students in individual credit by exams utilizing online systems. Prepare, update, and maintain documents and confidential student information. Validate approvals for testing by utilizing student information system, including Skyward SIS, Mishell Registration system, and communication with district contacts as needed. Enter payments and troubleshoot issues including test scheduling, score reporting, payment adjustments, and online testing administration. Assist customers in submitting exam inquiries and requests for accommodations. Coordinate requests for accommodations and student needs with the UTHS student services specialists.Assist in preparing online and print manuals and forms to train staff and inform K-12 partners, parents, and students about programs and processes. Assist with documents, communications, materials, marketing, interviews, staff meetings, conferences, and graduation ceremony to assist with a variety of UTHS programs and services. Assist with ordering supplies, marketing materials, and coordinating marketing events for a variety of UTHS programs. Assist with answering phone calls for a variety of programs including partner school requests, professional development, and Diploma Program as needed. Archive materials and drive the UT van to the storage facility as needed. Provide assistance to the UT High School District leadership team, including the Superintendent, principals, and other program leaders by providing customer service for internal and external partners via phone and email. Prepare reports, spreadsheet data, and written communications with professional level standards, accuracy, and timeliness. Assist with reports, documents, and submissions for state and university reporting requirements, including the annual CBE report for Texas Education Agency. Adhere to UT High School District, state, and university policies.Support STAAR testing as needed including occasional state travel to proctor remote exams. Support conference marketing for programs as needed. Occasional travel is less than 10% of time.