Job/Position DescriptionDirects the activities of the Vital Statistics Reporting and Registration Branch, which oversees the statewide reporting of vital events and is responsible for the registration and records management of vital records (including births, deaths, marriages, and divorces, and registries for adoptions, paternity, and court of continuing jurisdiction). Work involves the areas of policy development, communications, customer relations, fraud prevention, data quality, records management, archives, and preservation. Work involves close coordination with other areas within the Department of State Health Services, and other state and federal agencies. Develops and establishes goals and objectives consistent with the agency's strategic plan. Develops policies, procedures, and guidelines that align with statutes and rules concerning vital records; and implements and monitors compliance. Plans, develops, and approves schedules and priorities for achieving timely, accurate, and secure reporting, registration, and records management; and directs evaluation activities. Develops short-term, medium-term, and long-term plans for the Reporting and Registration Branch. Represents the agency at business meetings, hearings, legislative sessions, conferences, and committees. Reviews results of special investigations and audits of Vital Statistics operations to provide direction and guidance. Works under minimal supervision of the Vital Statistics Section Director/State Registrar with extensive latitude for the use of initiative and independent judgment. Essential Job Functions(40%) Directs the Reporting and Registration Branch within Vital Statistics Section. Develops and establishes goals and objectives consistent with the agency's strategic plan. Develops policies, procedures, and guidelines that align with statutes and rules concerning vital records; and implements and monitors compliance. Plans, develops, and approves schedules and priorities for achieving timely, accurate, and secure order fulfillment; and directs evaluation activities. Develops short-term, medium-term, and long-term plans for the Reporting and Registration Branch. Recommends new and innovative approaches to better business practices and customer service delivery. Directs the preparation of production, status, budget and other reports for Reporting and Registration Branch in accordance with VSS and DSHS policy. Advises the State Registrar on staffing, legislative initiatives, administrative rules, technological advances, and budget funding for activities and operations related to Reporting and Registration Branch. (25%) Directs personnel assigned to handle registration, records management, field services, and communications; communicating, interpreting, and executing VSS policies and procedures. Ensures that customer service operations are timely and accurately performed. Reviews guidelines, procedures, rules and regulations to ensure that program operations comply with the Texas Health and Safety Code, Texas Family Code, Texas Administrative Code, various other State and federal Statutes and DSHS policies. Performs and assists with special assignments and investigations. (20%) Gathers input regarding stakeholder needs to modify existing policies and procedures, and analyzes data to improve customer service operations. Directs the intake, assignment, processing and response to customer complaints and inquiries; implements solutions to complex systemic and programmatic processing problems iden https://jobshrportal.hhsc.state.tx.us/ENG/CareerPortal/job_profile.cfm?szOrderID=609110 Copy the URL in the preceding sentence to an Internet Explorer browser to apply to the job directly through the Texas Health and Human Services Career Portal.