Our client, a leader in healthcare services, is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the Customer Services department supporting Medicaid providers and clients. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a strong attention to detail which will align successfully in the organization.

Job Title: Customer Services - Customer Service Representative

Location: Austin, TX (In-office)

Pay Range: $20.00 per hour

What's the Job?

• Provide unbiased assistance to Medicaid providers and clients regarding eligibility, medical claims status, and other program inquiries.

• Respond to phone inquiries in a prompt, courteous, and concise manner.

• Document all encounters in clear and concise online logs.

• Assist with problem resolution as needed and transfer callers to other Call Center units when necessary.

• Meet individual performance standards and maintain strict attendance and performance metrics.

What's Needed?

• Strong communication skills with the ability to convey information clearly.

• Ability to work any 8-hour shift from 7 am to 7 pm.

• Commitment to maintaining performance standards during the first 90 days.

• Experience in customer service or a related field is preferred but not required.

• Proficiency in using Microsoft Excel is a plus.

What's in it for me?

• Opportunity to work in a supportive and dynamic environment.

• Gain valuable experience in the healthcare sector.

• Potential for contract extension based on performance.

• Engage with a diverse range of clients and providers.

• Be part of a team that makes a difference in people's lives.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.