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Robert Half Customer Service Representative in Austin, Texas

Description

Candidates who love building solid customer relationships will be interested in Robert Half's new Customer Service Representative position. Articulate and highly-skilled Customer Service Representative candidates could find an excellent career opportunity in this position. This Customer Service Representative opportunity is located in Pflugerville, Texas, and is a short-term contract / temporary to hire engagement. If you like the idea of working in a dynamic, rapidly-changing call center, this position could be for you.

Your responsibilities

  • Field and send written business correspondence

  • Contribute accurate, friendly customer service in a timely fashion

  • Receive and place telephone calls

  • By being successful in your role, you will facilitate business development and client referral goals by actively cross-selling and referring customers

    Requirements

  • Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers

  • Proven experience going the extra mile to solve complex customer inquiries via extensive research

  • Strong problem solving and analytical skills

  • Foundational knowledge in Salesforce.com

  • Call Center Customer Service experience preferred

  • Call Center Customer Service experience desired

  • Experience with Microsoft Office Suites

  • Customer service experience

  • 2+ years' experience of proven performance in a goal-driven & customer-focused environment desired

  • Strong technical skills including proficiency with MS Office

    • Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Highrise, and Insightly
  • Excellent communication and organizational skills

  • Ability to use multiple computer systems, applications, and utilize search tools to find information

  • Customer service and office administrative skills

  • Positive attitude and an engaging businesslike approach

If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today!

­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4154. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .

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