Company Description

At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Follow Allergan Aesthetics on LinkedIn.

Allergan Aesthetics | An AbbVie Company

Job Description

Purpose

Serve as the primary contact for the sales team and external customers, fielding their phone and email inquiries within SLAs to address the following activities.

Responsibilities

• General rep inquires – document support, pricing, resources, advise on best practices

• Be an advisor on basic product knowledge (portfolio, labeling, competitors, applications)

• Own the relationship between sales and all internal departments to coordinate activities (compliance, marketing, AR)

• Serve as an expert and advisor on our programs and tools (EDI, Allergan Direct, Alle, Move Medical, PSP, Consignment etc.)

• Having a working knowledge of our Allergan loyalty programs (Alle, APP, START, Rising Star etc.)

• Process evaluation, exchanges, bulk buys, personal inventory, and advanced order requests

• Process debits / credits and PO updates and retro credits

• Process transfers / restocks of MSL inventory

• Advise on return policies and exceptions. Research serial #s to verify sales history and point of origin. Address AR blocks

• Tracking follow up, order status and provide return labels. Swap out expiring field inventory. Perform product searches to source inventory in the field for emergent case needs.

Qualifications

Qualifications

• Have excellent verbal and written communication skills. Communicates clearly and professionally in both English and Spanish (bilingual preferred). Exercise’s judgment and acts independently within appropriate limits of authority.Strong working knowledge of Microsoft Office and Saleforce.com. Account management or order management experience preferred

• At least three (3) years’ experience in a client-facing role with a similar function (account management, customer success, business development). Bachelor’s degree from accredited college or university preferred or a combination of education and relevant experience.

• Successful experience working with Microsoft Office Suite, SAP, CRM/ERP systems, and end to end Customer Operations Process.

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​​

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• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​​

• This job is eligible to participate in our short-term incentive programs. ​​

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Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html

Salary: $22.1 - $39.9