Leadership and Administrative ManagementIn collaboration with the director, provide a vision for a quality international student and scholar engagement strategy that includes co-curricular initiatives, cultural and social programming, and support activities.Provide collaborative leadership to a team of professional staff members responsible for ISSS programming, outreach, support services, and front desk operations. Recruit, hire, and train staff members, conduct annual performance evaluations, and foster team members career growth.Manage day-to-day operations of and provide strategic oversight for intercultural programs and initiatives team. Determine the administrative calendar and plan for the execution of tasks for a smooth workflow.Programming and ServicesOversee ISSS signature programs and activities including but not limited to international orientation, Friendship Program, Language Circles, Global Living Learning Community, and graduating student reception.Manage the development and implementation of innovative programming to support a vibrant community of international students and scholars and their families.Supervise the implementation of support services for international students and scholars including nonresident tax assistance and front desk operations.Use best practices to provide the highest level of customer service through technology, topical expertise, and cultural sensitivity.Conduct needs assessments and analyze data to determine the quality and effectiveness of ISSS services and programs; provide data-driven recommendations for enhancements and support.Communication and OutreachProvide oversight for the coordination of ISSS communications to ensure timeliness and consistency.Collaborate with Texas Global Marketing and Communications to manage ISSS social media strategy and engagement.Represent ISSS at university meetings and collaborate with campus partners to support and advocate for the needs of international students and scholars.Ensure that written communication, including but not limited to the ISSS webpages, presentations, handouts, and publications, is consistent with the Texas Global brand and includes clear and concise information for international students and scholars, departments, and the university community.Support of ISSS and Texas Global functionsServe as a collaborative member of the ISSS leadership team. Actively support the critical priorities and functions of ISSS and Texas Global, attend weekly staff meetings, serve on internal committees, and participate in work groups to support the organization's mission.