AppleCare BPR Project Manager, Consumer Sales

Austin,Texas,United States

Support and Service

Do you feel a personal stake in everything that you work on, thrive in fast-paced environments with lots of ambiguity, and enjoy working with complex technologies? Do you develop positive relationships, build trust, and influence without direct authority? Do you communicate openly and clearly, collaborate enthusiastically, and value a culture of balanced debate? If so, we want to talk to you! In AppleCare BPR (Business Process Re-engineering) we view inclusion and diversity as critical for innovation. That’s because our Project Managers lead the most challenging cross-functional initiatives in AppleCare, the ones that involve multiple systems and teams and drive sophisticated changes across the AppleCare organization and beyond. We turn ambiguity into order, and we know how to execute big projects successfully. As a BPR Project Manager you will plan, mobilize, and execute mid to large scale projects, ensuring system changes are thoroughly tested and organizations are ready for process changes. You will be the prime mover of your projects including prioritizing, technological solutions and architectural decisions, resource-planning, communications, project governance, risk management, change management and readiness. You’ll connect the dots, build trust and understanding between groups, and orchestrate the activities needed to make your projects successful. The ideal candidate should have experience leading large global technical projects that interweave multiple functional teams and/or multiple systems.

Description

CORE JOB RESPONSIBILITIES INCLUDE: Plan and lead multiple projects using AppleCare BPR’s methodologies for consistently high-quality results Lead the creation of to-be processes Drive all steps of the technological design process from problem identification through solution vetting and selection Host core team, leadership, and steering committee meetings, keeping core and management teams well-informed about project developments in a fast-paced environment Lead geographically-dispersed, cross-functional teams, including collaborations with third party partners Balance project scope, schedule, and budget constraints with business needs and expectations Identify and engage all resources needed to mobilize projects Establish project roadmaps and schedules, keeping activities on track to major milestones ADDITIONAL RESPONSIBILITIES INCLUDE: Elicit requirements/user stories/use cases from subject matter experts Drive solution design process with technical teams—generate and vet possible solutions; build, test, and refine models; finalize technical design Handle project risk throughout the life of the project Identify, document, and drive resolution of project issues Identify key decision recommendations and broker agreements with internal and external partners Ensure business teams and partners are prepared for system and process changes, including training plans for knowledge transfer to sustaining teams Facilitate capital planning for new projects and project scope changes, including business justifications and strategic road maps

Minimum Qualifications

• Experience planning, managing, and efficiently delivering large cross-functional systems projects

• Experience establishing a project and it’s appropriate structure from mobilization through to post launch

• Experience supporting system configuration, architecture, and software development life cycles

• Experience with global projects incorporating regional and country-specific details

• Possess outstanding communication and presentation skills (written and verbal) to all levels of an organization

• Ability to form cohesive project teams across disparate organizations and groups

• Ability to navigate through ambiguity to clarify objectives and execution plans

• Ability to occasionally travel and work off/weekend hours to support projects, as needed

• Bachelor’s degree

Key Qualifications

Preferred Qualifications

• Experience implementing Consumer Sales systems projects

• Knowledge of service, support, and warranty contract sales and operations

• Graduate degree in business or engineering

Education & Experience

Additional Requirements

• Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)

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