Position Information

Posting Title Administrative Specialist (Billing Svcs Mgmt)

Job Requisition Number AE503886

Position Number 110428

Job Type Full-Time

Division Name Customer Account Management

Minimum Qualifications

• Graduation with a Bachelor’s degree from an accredited four (4) year college or university with major course work in Business or Public Administration or related field, plus four (4) years experience in a professional/administrative capacity.

• Experience may substitute for education up to a maximum of four (4) years.

Licenses or Certifications:

None

Notes to Applicants

This position provides administrative support to the Director and Managers within Billing Services Management. Which includes, but is not limited to the following:

• Facilitates the handling of time sensitive requests.

• Verifies accuracy and completeness of critical documents.

• Opens, sorts, reads, prioritizes and routes incoming mail.

• Prepares memos, letters and other correspondence using computer, spreadsheets, databases, or presentation software.

• Provides budgetary analysis and support.

• Conducts research, compile data and prepare documents for consideration and presentation.

• Files and retrieve documents.

• Maintains calendar, schedules meetings, conferences and events, plans travel itineraries and makes travel arrangements.

• Acts as business unit records coordinator.

Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE (http://www.austintexas.gov/department/active-employee-benefits) for more information.

Employment Application:

The City of Austin employment application is an official document; incomplete applications will not be considered.

• Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications.

• The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Starting salary will be based on overall relevant experience from your application.

• Résumés will not be accepted and statements such as “see résumé” will not be accepted. You may use “N/A” for fields that are not applicable.

• Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed.

If you are selected as a top candidate:

• Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution.

• If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date.

• This position requires a criminal background investigation.

Work Schedule:

• Work hours may include after hours, holidays, and weekends.

• Shifts may change according to departmental needs.

• Employee may be required to work additional hours outside of regular work schedule.

Travel:

If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Critical:

This position has been designated as a Critical Employee position. Critical Employees are considered necessary and vital and supports activities that impact City or department operations. This work can be done while at a designated work site or while working at an alternate work location. Critical employees who are able to work at an alternative work location are required to do so. Schedules may be modified, and employees may be reassigned to another area during extraordinary situations or emergency conditions to provide essential services.

Pay Range

$24.08 – $27.93

Hours

Monday – Friday; 7:00 a.m. – 3:30 p.m.

This position is approved to telework 60% of the time.

Job Close Date 11/14/2024

Type of Posting External

Department Austin Energy

Regular/Temporary Regular

Grant Funded or Pooled Position Not Applicable

Category Professional

Location 4815 Mueller Blvd., Austin, TX 78723

Preferred Qualifications

• Experience coordinating budgets and providing analysis.

• Administrative experience supporting more than one manager

• Experience coordinating travel, booking meeting rooms, scheduling meetings, and managing Executive or Sr. Level Manager calendars.

• Experience creating documents for external distribution.

• Experience with City of Austin Records Management practices.

• Experience making and reconciling purchases using a company-issued credit card or account.

• Experience coordinating events and activities with internal and external stakeholders.

• Intermediate proficiency in utilizing Microsoft Office Suite (Outlook, Word, Excel, Visio and PowerPoint)

  Duties, Functions and Responsibilities

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Provides administrative support on highly technical and/or specialized projects.

• Facilitates the handling of time sensitive request such as ORR’s (Open Records Request), CAF’s (Citizen Action Forms), RCA’s (Request for Council Action) as well as other confidential documents.

• Verifies accuracy and completeness of critical documents such as PIO (Public Information Office) requests, records, correspondence, regulations, etc.

• Opens, sorts, reads, prioritizes and routes incoming mail, including faxes and emails.

• Prepares memos, letters and other correspondence using computer, spreadsheets, databases, or presentation software.

• Using independent judgment performs data analysis, problem solving and recommends policy and administrative improvements.

• Conducts research, compiles data, and prepares documents for consideration and presentation.

• Files and retrieves documents, records and reports.

• Attends meetings, records minutes and distributes meeting notes.

• Maintains calendar, schedules meetings, conferences and events, plans travel itineraries and makes travel arrangements.

Responsibilities- Supervision and/or Leadership Exercised:

• May provide leadership, work assignments, evaluation, training and guidance to others

  Knowledge, Skills and Abilities

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of applicable processes, techniques, and methods.

• Knowledge of City practice, policy and procedures.

• Skill in oral and written communication.

• Skill in using computers and related software applications.

• Skill in handling multiple tasks and prioritizing.

• Skill in data analysis and problem solving.

• Skill in planning and organizing.

• Ability to work with frequent interruptions and changes in priorities.

• Ability to manage conflicts and concerns.

• Ability to understand and communicate technical information.

• Ability to exercise discretion in confidential matters.

• Ability to recognize and recommend process improvement.

• Ability to lead and train others.

• Ability to work with frequent interruptions and changes in priorities.

• Ability to establish and maintain effective working relationships with city employees and the public.

  Criminal Background Investigation This position has been approved for a Criminal Background Investigation.

  EEO/ADA

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • This position requires Graduation from an accredited four (4) year college or university with major course work in Business or Public Administration or related field, plus four (4) years experience in a professional/administrative capacity. Experience may substitute for education up to a maximum of four (4) years. Do you meet these minimum qualifications?

• Yes

• No

• • Please describe in detail your experience coordinating budgets and providing analysis. Include job titles and dates in your response.

(Open Ended Question)

• • Please describe in detail your experience supporting more than one manager. Include job titles and dates in your response.

(Open Ended Question)

• • Please describe in detail your experience coordinating travel, booking meeting rooms, scheduling meetings, and managing Executive or Sr. Level Manager calendars. Include job titles and dates in your response.

(Open Ended Question)

• • Please describe in detail your experience with City of Austin records management practices. Include job titles and dates in your response.

(Open Ended Question)

• • This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired.

• Yes

• • This position is categorized as a Critical Personnel position. Critical Employees who are able to work at an alternative work location are required to do so. Schedules may be modified, and employees may be reassigned to another area during extraordinary situations or emergency conditions to provide essential services. Can you work this schedule as required?

• Yes

• No

  Optional & Required Documents

  Required Documents

  Optional Documents

  Contact City of Austin Employment Services

  Office: 512-978-JOBS (5627)

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