GENERAL DESCRIPTION

Answers phones. Performs advanced administrative support work. Provides administrative functions, including examination report and complaint processing; assists in Department correspondence processing and review for grammatical and punctuation accuracy; supports the Deputy Commissioner and the Director of Examination Support Activities with examination related processes, disseminates incoming information, maintains filing and data systems, and other general administrative support. On occasion, may be required to assist in training new employees. May perform tasks for other job positions on a substitute, or as needed, basis.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Prepares, coordinates, reviews, and processes correspondence, memoranda, examination reports and other agency related documents.
• Receives incoming inquiries from consumers, internal staff, external agencies and other constituents of the Department.
• Answering phones as primary.
• Backs up with processing of complaints as needed.
• Consults with complainants and information requestors to satisfactorily respond and ensures inquiries requiring elevation are appropriately complex in nature.
• • Retrieves, logs and distributes electronic reports of examination, examination correspondence, information requests and complaint responses.
  • May serve as Records Management Officer for the Department and administer the agencies records management program.
  • Responsible for documentation and maintenance of credit union correspondence within the Departments document repository.
  • Assist, when needed, with reports and correspondence.
  • Inputs Data.
  • Assists with ongoing development, updating and implementation of Department policies and procedures and helps to ensure policies and procedures are reviewed and updated annually.
  • Contributes to team effort by working on and accomplishing other duties as assigned.

  REQUIREMENTS Experience and Education Graduation from a standard senior high school or equivalent is required. Graduation from an accredited college or university with a two-year associate degree (or higher) is preferred. Office Experience and education may be substituted for one another. Knowledge, Skills and Abilities The successful candidate will be capable of performing efficiently in a fast-paced environment with the ability to multi-task within tight time constraints; communicating effectively, both orally and in writing; answering a multi-line phone system; relating agency information in a clear and concise manner; establishing and maintaining courteous, effective working relationships; and assisting in the development and achievement of agency plans, goals and programs. The administrative assistant must also have a sound knowledge of generally accepted office procedures and practices, and business application skills (e.g. Microsoft Excel, Word, etc.). Spanish speaker is preferred. Prior experience within a state agency is a plus. HOW TO APPLY Submit a State of Texas application via mail or in person to: Credit Union Department, 914 East Anderson Lane, Austin, Texas 78752; via fax to 512-832-0278; via email to CUDMail@cud.texas.gov ; or via WorkinTexas.com. Application must include a complete work history. Resumes submitted without a State of Texas application will not be considered. The State of Texas applications may be downloaded from the Texas Workforce Commissions web site: http://www.twc.state.tx.us/jobseekers/state-texas-application-employment#applicationFormForDownload . Only those candidates selected for an interview will be contacted. Candidates selected will be required to sign a release authorizing the Department to obtain information regarding the candidates credit history, police and criminal history information, and education information.