Description

Who We Are:

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

What You Will Be Doing:

As the condition monitoring analyst, you will evaluate machine conditions and trends, compile reports and make recommendations to customers regarding machine condition by utilizing the five elements of Condition Monitoring: SOS, Inspections, Electronic Data, Site, Repair History and Component Tracking and Site Conditions.

Primary Responsibilities:

• Compile machine data to review, evaluate, and trend machine condition.

• Provide service and maintenance recommendations from evaluations.

• Develop and distribute Level 3 Condition Monitoring reports bi-monthly.

• Distribute push report from Caterpillar monthly.

• Generate leads from Scheduled Oil Sampling (SOS) results and machine Event/Fault codes.

• Interface with customers regarding technical questions about their equipment.

• Interface with sales representatives regarding technical questions about customer equipment.

  Additional Responsibilities:

• Field questions regarding VisionLink database.

• Assist in maintenance of VisionLink database.

• Assist or lead Product Link / VisionLink training for customers, sales reps, and/or technicians.

• Participate in required safety program, and work in a safe manner.

• Additional duties as assigned by manager.

  Who We Are Looking For:

To be successful in this position you should be organized, with a focus on timeliness and accuracy. You should have strong computer skills, specifically in regards to Microsoft Excel. The ability to provide superior customer service is essential to this position as well.

Education/Experience:

• Must have a high school diploma or equivalent.

• Some college or technical training preferred.

• Caterpillar technical experience required.

  Required Qualifications/Skills:

• Strong computer/internet skills are required.

• Must be familiar with Microsoft Office, specifically Excel.

• Must be able to communicate technical issues regarding machine health in easily understood terms to both internal and external customers.

• Must be mechanically inclined and able to understand basic equipment operation and design.

• Must be able to comprehend and explain satellite/cellular communication and GPS technology.

  Preferred Qualifications/Skills:

• An ideal candidate would have experience with Product Link hardware, VisionLink software, and experience repairing heavy equipment.

  Values:

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

• Safety: We value the lives and health of our team and customers above all else.

• Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.

• Teamwork: We work as one across our organization for the benefit of our customers.

• Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.

• Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal candidates will demonstrate the following values:

• Acting in a safe manner

• Exhibiting honesty and integrity

• Acting in a fair and ethical manner

• Team mentality

• Delivering quality results

• Embraces change / improvement

• Exhibiting superior customer service skills

• Exhibiting pride and ownership

• Working with a sense of urgency

• Exhibiting a winning attitude

  What We Offer:

Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure

• Competitive Compensation

• Individual Bonus Opportunities Available

• 401k Plan Strong Company Match

• Employee Profit Sharing

• Financial Wellness Coaching

  Employee Wellness Program

• Medical, Vision, Dental Insurance

• Prescription Drug Coverage

• Flexible Spending Accounts

• Short & Long Term Disability

• Group Life Insurance

  Personal Time Off

• Paid Holidays

• Paid Sick Leave

  Career Development

• Tuition Reimbursement

• Ongoing Training

• Advancement Opportunities

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)