Description

Summary:

The ideal candidate should possess excellent problem-solving skills, the ability to manage conflicts with external vendors, and the capability to handle physician and patient complaints with grace and professionalism. This person should also bring ideas for continuous improvement, be dedicated to working as part of a team, and be self-sufficient when working independently.

At the direction of professional Care Management or Social Work staff, coordinates transitions of care, conducts and documents socio-economic review and screening to support the coordination of care.

Work Schedule: Full Time Days

Responsibilities:

• Coordinates with outside agencies, post-acute care or specialty facilities, transportation agencies, and others as indicated. Assists clients and patients in connecting with appropriate Physicians, insurers, Payer programs, and other resources to meet social and clinical needs.

• Collaborates with the care management and behavioral health teams for effective patient or client outreach, care coordination and hand-overs across the continuum of care. Refers patients and provides educational resources to patients per protocols.

• Conducts scripted phone calls and accesses systems to retrieve patient information for clinical care team and send appropriate information for placement or transfer. Retrieves record, imaging and diagnostic results, pathology and other requests for treatment teams.

• Arranges care conferences as needed. Supports Inpatient and Ambulatory multidisciplinary team meetings as assigned. Works with internal and external resources to coordinate placement, discharge planning, case management, behavioral health and follow-up care.

• Within scope of job, requires critical thinking skills, decisive judgement and the ability to work with minimal supervision. Must be able to work in a fast-paced environment and take appropriate action.

Requirements:

• High School diploma or GED.

  The pay range for this position is: $19.67 - $25.57 / hour. Pay is dependent on applicant's relevant experience.

  We improve lives. In big ways through learning, healing, and discovery. In small, personal ways through human connection. But in all ways, we improve lives.

UC Health invests in its Workforce.

UC Health offers a Five-Year Incentive Bonus to recognize employee's contributions to our success in quality, patient experience, organizational growth, financial goals, and tenure with UC Health. The bonus accumulates annually each October and is paid out in October following completion of five years' employment.

UC Health offers their employees a competitive and comprehensive total rewards package:

• Full medical, dental and vision coverage

• Retirement plans to include 403(b) matching

• Paid time off. Start your employment at UC Health with PTO in your bank

• Employer-paid life and disability insurance with additional buy-up coverage options

• Tuition and continuing education reimbursement

• Wellness benefits

• Full suite of voluntary benefits such as identity theft protection and pet insurance

• Education benefits for employees, including the opportunity to be eligible for 100% of tuition, books and fees paid for by UC Health for specific educational degrees. Other programs may also qualify for up to $5,250 pre-paid by UC Health or in the form of tuition reimbursement each calendar year

Loan Repayment:

• UC Health is a qualifying employer for the federal Public Service Loan Forgiveness (PSLF) program! UC Health provides employees with free assistance navigating the PSLF program to submit their federal student loans for forgiveness through Savi.

UC Health always welcomes talent. This position will be open for a minimum of three days and until a top applicant is identified.

UC Health recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer our institution. As an affirmative action/equal opportunity employer, UC Health is committed to making all employment decisions based on valid requirements. No applicant shall be discriminated against in any terms, conditions or privileges of employment or otherwise be discriminated against because of the individual's race, creed, color, religion, gender, national origin or ancestry, age, mental or physical disability, sexual orientation, gender identity, transgender status, genetic information or veteran status. UC Health does not discriminate against any "qualified applicant with a disability" as defined under the Americans with Disabilities Act and will make reasonable accommodations, when they do not impose an undue hardship on the organization.

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