The Tools Development Analyst will be responsible for developing, maintaining, and enhancing tools and platforms with a focus on SmartSheet workflows, customer portal pages, and Adobe LMS customer training sites. The ideal candidate will have a strong technical background and be skilled in creating user-friendly tools that streamline business processes and improve customer engagement.

Key Responsibilities:

Smartsheet Development & Management:

• Customize and manage Smartsheet solutions for project management, workflow automation, and reporting.

• Develop complex Smartsheet workflows, formulas, and automations to support business operations.

• Provide ongoing support, troubleshooting, and training for Smartsheet users.

Customer Portal Development:

• Design, build, and maintain customer portal pages to enhance the user experience and meet business requirements.

• Collaborate with internal teams and external stakeholders to gather requirements and ensure the portals are functional, intuitive, and secure.

• Troubleshoot and resolve issues related to portal performance and user access.

Adobe LMS Development:

• Create and maintain Adobe LMS sites, which are utilized by teachers and administrators in schools to complete required trainings.

• Setup single sign-on solutions between Adobe LMS and various administrative systems.

• Utilize Adobe APIs to build custom registration pages.

Tool Integration & Automation:

• Integrate Smartsheet and other tools with existing systems to improve data flow, reporting, and operational efficiency.

• Automate repetitive tasks and workflows across tools and platforms.

Collaboration & Support:

• Work closely with cross-functional teams, including IT, operations, and customer support, to ensure the tools meet organizational needs.

• Serve as the primary point of contact for tool-related inquiries and provide technical support and guidance as needed.

Testing & Quality Assurance:

• Conduct thorough testing of tools and portal pages to ensure they meet quality standards and function as expected.

• Identify, document, and resolve bugs and performance issues.

Documentation & Training:

• Create and maintain detailed documentation for all developed tools, including user guides, technical specifications, and workflows.

• Conduct training sessions and workshops to ensure team members are proficient in using Smartsheet and other tools.

Data Analysis & Reporting:

• Analyze data from tools and portals to assess performance and identify opportunities for improvement.

• Develop dashboards and reports to track key metrics and provide insights to leadership.

Qualifications:

• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field.

• Experience:

• 2-5 years of experience in tool development, IT, or a similar role.

• Extensive hands-on experience with SmartSheet, including advanced workflows, reporting, and automation. Alternatively, hands-on experience with Excel formulas, analyzing large datasets, and cross-sheet references

• Experience in developing and maintaining customer portal pages or other websites, ideally using platforms like WordPress, Drupal, or similar CMS.

• Technical Skills:

• Proficiency in Smartsheet or Excel, including advanced features.

• Web development, Javascript, Python, XML, and API integrations.

• Soft Skills:

• Excellent problem-solving and analytical skills.

• Curious and approaches new challenges with a positive attitude.

• Strong communicator and enjoys collaborating with team members.

• Ability to manage multiple projects and prioritize tasks effectively.

• Can analyze and transform extensive datasets to derive insightful decision-making data for management teams.

Preferred Qualifications:

• Experience with other project management and collaboration tools (e.g., Jira).

• Experience working with Excel formulas

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the Colorado, California, Washington State, New York State and New York City laws, the pay range for this position is as follows:

The minimum full-time salary range is betwee n $65k- $70k.

This position is eligible to participate in an annual incentive program, and information on benefits offered is here.

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: PROJECT/PROGRAMME MANAGEMENT

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type: Remote

Req ID: 16872

#location