Job Information
State of Maine, Bureau of Human Resources Office Specialist I Supervisor - Operations Processing - Repost in Augusta, Maine
Office Specialist I Supervisor - Operations Processing - Repost
Augusta , Maine , United States | Supervisory | Full-time
Apply by: July 17, 2024
Apply with Linkedin Apply
Opening Date: July 1, 2024
Closing Date: July 17, 2024
Job Class Code: 6547
Grade: 18
Salary: $19.73 - $27.32/Hour
Position Number: 016304039
Maine Revenue Services is seeking candidates for an Office Specialist I Supervisor. This position is assigned to Maine Revenue Services’ (MRS’) Operations Processing Center, responsible for supervision of a group of State employees and seasonal temporary staffing assigned to the Taxpayer Assistance Unit. Responsibilities require independent judgment, initiative, and discretion to make determinations on varied matters, including interpretation of tax laws, MRS rules and regulations, and departmental policies and procedures.
Essential skills include knowledge and experience in supervisory principles, methods, and techniques; the ability to interpret and apply tax laws, rules, and regulations in varying situations; the ability to understand and promote management goals as they affect day-to-day operations; and the ability to effectively coach employees and conduct performance appraisals.
REPRESENTATIVE TASKS:
Supervise staff assigned to the Taxpayer Assistance unit.
Plan, assign, instruct, review, and monitor the work of support staff.
Coach employees in meeting performance standards.
Review input/output of information from electronic information systems and develop/implement quality control standards for data input structures and output quality assurance.
Write summary reports and trend analyses.
Recommend operational improvements.
Participate in interviewing, selecting, orienting, training, and instructing new employees.
Provide customer service for incoming calls to the phone queue, assisting users with questions pertaining to property tax, withholding, personal and business accounts; registration and navigation of the MRS website.
KNOWLEDGE, SKILLS & ABILITIES:
Knowledge of Maine Performance Management and Appraisal System.
Knowledge of human resource laws, polices, and practices.
Knowledge of the principles, practices, and equipment related to quality control of data input and output.
Knowledge of supervisory principles, methods, and techniques.
Knowledge of interviewing principles and techniques.
Knowledge of teamwork principles and strategies.
Ability to work with timelines and schedules.
Ability to plan, assign, instruct, review, and monitor the work of support staff.
Ability to instruct others and plan, prioritize, and assign work.
Ability to maintain confidentiality.
Ability to verify, code, compute, and/or reconcile data on standard documents.
Ability to conduct research, gather information, and analyze results to reach a conclusion.
Ability to understand and promote management goals as they affect day-to-day operations.
Ability to accomplish the quality/quantity of work within set expectations.
Ability to effectively coach employees and conduct performance appraisals.
Ability to understand and promote management goals as they affect day-to-day and long term operations.
MINIMUM QUALIFICATIONS:
Training, education, or experience in office and administrative support work that demonstrates:
1) competency in applying a proficient knowledge of modern office practices to perform advanced administrative support tasks requiring specialized skills, and
2) the ability to use independent judgment, initiative, and discretion to make determinations on varied matters. All positions in this classification assume the qualifications of: Office Assistant I, Office Assistant II, Office Associate I and Office Associate II.
The backgrounds of well-qualified candidates will demonstrate the following competencies:
Experience supervising staff performing phone customer service
Prior performance management experience to include creating standards and expectations for staff, conducting interim and annual reviews, disciplinary action.
A proven ability to be flexible and adjust to business needs while balancing multiple tasks and priorities. Strong time management skills and the ability to meet tight deadlines is essential.
Highly effective communication skills with the ability to identify problems, formulate corrections, and propose recommendations for improvement to senior management.
Please note: All candidates applying for a position at Maine Revenue Services will be subject to a tax clearance check. In order to be selected for a position, an applicant must have filed all their Maine returns and paid all Maine tax liabilities.
For all candidates not currently employed at Maine Revenue Services: State law requires that applicants seeking initial employment with Maine Revenue Services undergo a fingerprint based state and federal criminal history record check.
Benefits of working for the State of Maine:
No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:
Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays , 12 days of sick leave , and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($10,523.28-$12,380.40 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($350.40 annual value).
Retirement Plan – The State contributes the equivalent of 13.41% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).
State employees are eligible for an extensive and highly competitive benefits package (https://www.maine.gov/bhr/state-jobs/compensation-benefits) , covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness (https://www.maine.gov/bhr/oeh/) .
Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.
There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.
As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.
If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.
Thinking about applying?
Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.