Office Associate II

Augusta , Maine , United States | Administrative & Office Support | Full-time

Apply by: Sept. 18, 2024

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Department of Health and Human Services (DHHS)Opening Date: September 5, 2024 Closing Date: September 18, 2024 Job Class Code: 6542

Grade: 13 (Admin Svcs)

Salary: $17.30/hour - $24.91 per hour Position Number: 09590-0024Location: Augusta

Are you great with people? Do you love helping your fellow Mainers?

OUR ROLE

We need someone to support clients who call or walk-in to enroll for the Driver Education and Evaluation Program (DEEP) at the Office of Behavioral Health; specifically, to help clients choose the appropriate program, register, pay, and then to create, file, and mail the associated documents. Most of the client interactions will be over the phone, and all the registration and follow-up processes are computer-based.

This is a full-time on-site customer service role in a busy professional office. It reports to the DEEP Program Manager and is based in Augusta.

The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.

YOUR SKILLS

To minimally qualify for this position you need Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of modern office practices to perform complex, varied office support tasks, and 2) the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures.

Ideally, we’re looking for someone with receptionist or call center experience. Someone who has answered in-bound calls, completed required documentation and provided customer service in a high paced environment. Someone who can type varied routine business correspondence from draft or original source documents to revised or final form. Someone familiar with MS Office suite, standard office equipment, filing and data management. Someone who can work as part of a team to accomplish office goals, with a positive attitude toward serving their fellow Mainers.

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.

HOW TO APPLY

Are you one or more of these someones? The skills and attitudes that will make this role successful can come from all sorts of backgrounds. We encourage you to upload your resume and tell us in a cover letter what makes our role the right fit for your skills. If you want to learn more about the role, please email Jennifer Holcomb atJennifer.Holcomb@maine.gov. To request a paper application, please contact Ashley Smith atAshley.Smith@maine.gov.

Please submit all documents or files in PDF format.

Benefits of working for the State of Maine:

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays , 12 days of sick leave , and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.

• Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.

• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($387.92 annual value).

• Retirement Plan – The State contributes the equivalent of 13.29% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).

• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receivesix weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act (https://www.maine.gov/bhr/state-employees/workplace-posters) .

  State employees are eligible for an extensive and highly competitive benefits package (https://www.maine.gov/bhr/state-jobs/compensation-benefits) , covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness (https://www.maine.gov/bhr/oeh/) .

  Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.

If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.