Patient & Family Support Coord

Work Location: Augusta University Medical Center

Req Number: 33484

Department Name: Dpt Patient Engageme

Shift: Day

Position Status: Full Time

Employment Status: Regular

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Position Description

Builds rapport with patients and their families and provides support to improve experience of care. Consults with colleagues/other staff to improve quality, effectiveness, efficiency. Provides information, resources, mentoring, and support. Identifies gaps/strategies to support outcomes. Work environment is one of collaboration, high energy and mutual support. Atmosphere requires compassion, responsiveness, and high quality in all interactions and activities. Each member is expected to be a team player, self-motivated, and committed to respectful, honest, and open communication.

Position Requirements

Bachelors Degree and 2 years or more of experience in healthcare. Additional years of relevant work experience and/or other specialized training can be used in lieu of minimum education requirement. Microsoft suite experience. Effective communicator. Presentation skills. Project/program management. Knowledgeable of resources. Self-motivated. Conflict resolution.

Preferred Requirements

5 years or more of experience in Patient Advocacy, Clinical Pastoral Education, patient experience/satisfaction. Strong writing/presentation ability. Support group development. Patient Advocacy, Patient Satisfaction knowledge. Aggressive behavior training. Certifications: Patient Advocacy; Ethics; MOAB; Chaplain.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.