(Sr.) Manager, Analytic Support - REQ-2024-3861

DESCRIPTION/RESPONSIBILITIES: Flexible Work Arrangement: Hybrid

The Manager, Analytic Support is responsible for working with PJM business and technical stakeholders to in order to coordinate and drive the output of PJM's data analytics initiatives and projects to ensure they deliver the expected business benefit. The role serves as the business owner of analytics tools and capabilities within the organization. Specific accountability areas are listed below and include establishing the processes and tools, and ensuring sufficient employees and contractors to maintain a high level of customer service and operational excellence in each area:

Analytics Consulting and Coaching With analytics activities spread across the organization (along department/functional lines, or business process lines), there is a critical need to provide consulting, coaching and support to business users on the more sophisticated analytics capabilities PJM is deploying. The Manager, Analytic Support drives this coordination by establishing and providing this expertise to analysts throughout the organization.

Enterprise Analytics Best Practices Responsible for working with users to establish best practices for analytics activities for the organization.

Staff Training and Development Responsible for providing training tools for analysts within the organization. This may involve establishing training classes or obtaining access to third party educational platforms.

Strategic Analytics Roadmap Responsible for establishing and evolving a strategic roadmap for analytics for the organization, including analysis tools, visualization tools and capabilities, and related technologies.

Analytics Maintenance Responsible for monitoring and overseeing the ongoing maintenance of models and analytic products once deployed to the production environment so that these tools continue to provide high quality results as conditions or systems evolve.

Essential Functions: * Direct business ownership of PJM's analytics tools and technical systems * Coordinate and drive the output of PJM's data analytics initiatives and projects to ensure they deliver the expected business benefit to PJM, PJM members and stakeholders * Cultivate and maintain an intimate knowledge of the organization's key business processes and how those processes are influenced by information * Demonstrate and apply a deep and comprehensive understanding of the importance and impact of analytics (or bad analytics) on the ability of the business to meet its own objectives * Cultivate visibility and respect from all levels of the organization; must have credibility and track record of success in the business * Apply facilitation and conflict resolution skills to assist in resolving the different points of view and requirements that invariably collide during cross-team and cross organization efforts * Lead the data management team in developing department and project work plans, including scope, milestones, schedule, releases, resources and deliverables * Build and develop strong relationships with PJM leadership, clients and data stakeholders by providing superior customer support as demonstrated by clearly owning, resolving and communicating issues and problems, and being responsive to needs, requirements, and deadlines * Communicate effectively with people at all organizational levels, from clerical positions to senior management team * Prioritize work to produce maximum results in order to meet short deadlines and deliverables * Collaborate with data governance board members to receive and understand policy directives. * Assist analytics owners in interpreting policy requirements. * Mentor analytics users as they fulfill their business needs. * Assist in consolidated reporting into the data governance board, individually (per their direct responsibility) but also as a team (a data owners group, for ex mple) when the need for owners spans data domains and business functions. * Maintain a productive relationship with the data governance board. Provide input to the board on policy creation within the relevant scope, with an eye toward viability of enacting policies being considered by the board; assist the board with consolidated reporting on enactment status from information stewards to the board. Directly accountable to the board for board commissioned project delivery as sponsor or project manager. * Maintain a productive relationship with business Analytics Owners -- Give guidance on standard approaches and ensure that best practices are shared across the owner group. * Maintain a productive relationship with subject matter experts -- assist SMEs perform their roles on data systems (such as DBAs, data architects, etc.) to align with the policies of the board, or the achieve data project objectives. Operate as final arbitrator to decision that cannot be resolved within the standard operating routing of the information governance board. * Gain and maintain an awareness of the security, privacy and quality requirements for critical data entities * Exercise solid project management skills to guide point-in-time and ongoing targeted data quality, retention, security and privacy improvement projects * Operate and maintain the Enterprise-wide Analytics program

Characteristics & Qualifications: Required: * BS degree in Information Systems or equivalent work experience 8 years experience with a focus in Data and Analytics * At least 5 years of work experience * At least 5 years of management experience * 2+ years of leadership experience in a managerial/supervisory role.

Preferred: * MBA, Business Administration or equivalent work experience * 5-10 years of leadership experience in a managerial/supervisory role. * Ability and desire to build relationships and interact with a wide range of stakeholders and staff to maintain and enhance PJM's customer service reputation * Experience with PJM operations, markets, and planning functions

Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity