Description:

• Independently analyzes complex business needs and advises on application design and process change opportunities. Partners with key stakeholders to analyze, diagnose, and resolve complex problems using diverse methods and tools. With very minimal supervision, Identifies and performs research, analysis, coordination, problem solving, development, and test plans related to business process and third-party solutions used by employees and clients. Over sees the development of business cases and solution proposals in support of improved functionality with regard to Return on Investment and long-term benefit.

• Provides leadership and expertise applying project management concepts to service projects.

Specific Responsibilities

• Duties are listed based on the estimated % of time. Other responsibilities may be assigned.

Responsibilities

• Delivers strategic vision recommendations to stakeholders for achieving effective and efficient approaches to process and project objectives.

• Directs and leads Developers regarding requirements and testing results to ensure solutions are fully functional and approved prior to release.

• Identifies and improves business process through analysis and recommendations. Analyzes and maps current processes and potential future state to improve operating efficiencies.

• Applies comprehensive knowledge to identify impact of process/product changes across multiple product lines and delivers solutions and readiness plans to clients/users.

• Partner with leadership across multiple organizations to drive large scale initiatives forward and implement value-add strategic solutions.

• Independently manage complex projects with multiple deliverables and timeframes (including resource allocation, release management, and cross-functional impacts).

• Acts as a liaison between stakeholders to elicit, define, analyze, communicate, and validate requirements for changes to existing business processes, policies, technology, and information systems to alleviate business issues.

• Partners with other project areas such as IT, Operations, and Product Management to coordinate interdependencies and resolve issues. Proactively identifies and manages risks.

• Evaluates and recommends alternative methods and explores the adaptation of policies, procedures, standards, techniques, materials, and equipment to provide the best solution and gain overall operating efficiencies.

• Recommend/Initiates process redesign ideas to improve productivity including accurate reporting.

• Leads Quality Assurance efforts for all solutions, including test plan creation and issue tracking,lead troubleshooting efforts, issue analysis, and communication of resolution.

• Lead root cause analysis and resolution of complex business problems and recommends solution to management to enable the organization to achieve goals. Complete project charters, workflow analysis, and return on investment.

• Other duties as assigned to support the general purpose of the position’s function.

• Presentation skills suitable for interaction with senior leadership. Strong project management skills. Facilitation and issue resolution expertise. Written and verbal communication skills. Ability to work on multiple tasks at one time while maintaining high quality standards. Strong troubleshooting, negotiation, and problem resolution skills. Ability to work creatively and analytically in a fast paced environment.

• Great to have LSS Greenbelt Certification.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.