Overview

The Digital Commerce team aims to create the Customer’s favorite way to order through a fast and frictionless digital commerce experience. Underneath, the Order Creation sub-team focuses on enhancing the digital experience from the moment a Customer expresses interest in ordering until their purchase is completed. The role of Product Lead for Digital Order Creation is responsible for optimizing the cart-building and checkout processes to ensure a seamless and efficient experience for our Customers. The role will steward aspects of the Customer ordering experience such as payment, cart mechanics and navigation, menu item customization, Diet and Nutrition features, and is accountable for ensuring all menu tests, rollouts, and campaign launches are not only accurately reflected on digital, but are positioned in a way that drives campaign outcomes.

Chick-fil-A is seeking a dynamic individual with a deep passion for crafting exceptional commerce experiences and a proactive approach to problem-solving. The ideal candidate will have a strong background in digital product management, e-commerce, and/or merchandising. They will collaborate closely with Menu Strategy, Menu Category Leads, and Menu Operations teams to align with business objectives, address unique challenges, and leverage opportunities within our digital menu presentations.

This role is part of the Customer Digital & Delivery team, and reports under the Marketing department.

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities

• Experience Design: maintains the roadmap and provides a key voice in building the Customer experience –this includes keeping a close pulse on industry trends, determining KPIs, and stewarding features through the innovation process from ideas, through iteration, to launch.

• Problem-Solving: continuously identifying and prioritizing new problems to solve in the menu, cart, and checkout experience, then clearly defining them in business cases, while reviewing stakeholder input, Customer feedback, transaction data, and Restaurant realities. This often involves working in ambiguity.

• Product Management: refining new feature requests, prioritizing solutions, writing design requirements, partnering closely with software engineers and designers to bring digital Customer experiences to life.

• Cross-Functional Partnership and Influence: partnering across the business to influence the Customer digital experience by leading and participating in cross-functional initiatives that include Menu Strategy, Menu Category Leads, and Menu Operations.

Minimum Qualifications

• Bachelor’s Degree

• 5 professional experience

• Passionate about creating great digital experiences for Customers

• Strategic thinker with sharp problem-solving skills

• Ability to manage multiple stakeholder viewpoints

• Ability to understand data and make recommendations based on data

Preferred Qualifications

• Experience in e-commerce, merchandising, purchase conversion, or related field.

• Either experience in digital product in a Product Manager/BA/Product Owner Role OR experience working in or with Menu Category Leads or an Operational Menu role.

• Experience working with agile product teams

• Experience managing or working directly with digital products

Minimum Years of Experience

5

Travel Requirements

20%

Required Level of Education

Bachelor's Degree

Job FunctionMarketing

Position TypeExperienced Professionals

Requisition ID2024-17320

Posting Location : LocationUS-GA-Atlanta