About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

• Troubleshooting the transport network and works complex assignments within the 24x7 Lumen Transport Network Operations Center.

• Performs varied tasks of moderate to High Level complexity requiring the application of standard procedures and criteria.

• Responsible for troubleshooting problems of network equipment and circuits. This includes the fiber, transport equipment and all critical infrastructures.

• Demonstrates a degree of experience with maintenance & testing, test equipment, telecommunication equipment, outside plant network, including offnet carriers and fiber providers.

• Experience with Optical Transport is a must for this role.

• Experience with Transport, MOP, Network Operations Centers, SONET, and DWDM all a plus.

• This role is a Hybrid position. You will be asked/required to come into the office for trainings, meetings, and other significant functions. Team members typically come in at least one day per week, however that is at the discretion of the manager and the business unit.

• Candidates should live in Denver CO, Atlanta GA, Tempe, AZ, Tulsa, OK, or Monroe LA.

The Main Responsibilities

• Monitors and maintains the Lumen Transport Network. Works the repair of network equipment and facilities with field operations, next level support, other Lumen teams, and off-net providers.

• Knows equipment-specific maintenance procedures and can assist field ops in card swaps and equipment restoral.

• Takes the lead in driving equipment and facility repair.

• Knows transport network topology and can make final go/no-go decisions on maintenance activities based on current network status.

• Analyzes network events and identifies critical issues, setting appropriate priorities to maintain network reliability.

• Able to follow MOPs, anticipate problems, and take corrective action proactively.

• Has a thorough understanding of transport networks and Lumen repair procedures.

• Able to work with minimal supervision in a 24x7 Network Operations Center.

What We Look For in a Candidate

Minimum Qualifications:

• Teamwork and interpersonal skills are critical.

• Self-initiative and excellent communication skills.

• Expert in SONET, SDH, and DWDM equipment maintenance and troubleshooting.

• Knowledge of transport network operations centers processes and tools.

• Experience with Ciena, Infinera, Fuji, Cisco, Nortel, Nokia, Coriant, Huawei - to name a few.

• Has the ability to lead a team.

• Demonstrates high personal work standards.

• At least five years of NOC or field experience.

#CNP

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$63,400 - $84,500 in these states: AZ GA LA OK

$66,544 - $88,725 in these states: CO

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits (https://www.lumenbenefits.com/httpdocs2/index.html)

Bonus Structure

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 335709

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline

01/07/2025