Overview

IT Helpdesk Specialist (HHSIT-2023-17973):

Bowhead seeks an IT Helpdesk Specialist to provide support via the IT Help Desk to FDA employees across six (6) regions in the United States: Mid-Atlantic, Northeast, Southeast, Southwest, Central, and Pacific. They will be providing the full range of technical support, project management, and call center management services necessary to manage and maintain a multi-tier IT helpdesk call center to support Intel-based systems running Microsoft Windows XP, Windows 7, Apple OS X/iOS, mobile technologies and any future upgrades to these operating systems or hardware products for FDA office locations worldwide.

Responsibilities

Job duties include but are not limited to:

• Install, connect, configure, upgrade, troubleshoot, diagnose, and repair hardware and software for desktops, laptops, mobile devices (e.g., blackberries), and peripherals (e.g., printers, scanners, etc) to include imaging/reimaging PC or Macs using an FDA supplied image for Break/Fix issues and loaner laptops.

• Break/Fix includes not only user generated tickets, but also tickets generated by other processes (i.e unsuccessful patches, software installs for less than 50 users etc.).

• Hardware upgrades include adding memory, storage devices, removable storage media, DVD-ROMs, network interface cards, etc. Software support includes operating systems, application software, utility software, and FDA procured/developed standard system software.

• Diagnose and resolve routine hardware and software issues

• Provide incident and problem management for all issues reported to the Help Desk by creating, updating, and managing requests

• Ensure proper closeout of tickets once resolution has been confirmed

Qualifications

• AA or AS required, Bachelors Degree in Computer Science or Information Technology preferred.

• 2+ years of experience as IT Help Desk Specialist

• CompTIA A+ Certification a plus

Target salary is $71,500 commensurate with experience

Physical Demands:

• Must be able to lift up to 15 to 25 pounds

• Must be able to stand and walk for prolonged amounts of time

• Must be able to twist, bend and squat periodically

SECURITY CLEARANCE REQUIREMENTS: Must currently hold a security clearance at the Public Trust level. US Citizenship is a requirement for Public Trust clearance at this location.

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Applicants may be subject to a pre-employment drug & alcohol screening and/or random drug screen, and must follow UIC’s Non-DOT Drug & Alcohol Testing Program requirements. If the position requires, an applicant must pass a pre-employment criminal background history check. All post-secondary education listed on the applicant’s resume/application may be subject to verification.

Where driving may be required or where a rental car must be obtained for business travel purposes, applicants must have a valid driver license for this position and will be subject to verification. In addition, the applicant must pass an in-house, online, driving course to be authorized to drive for company purposes.

UIC is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics EOE/AA/M/F/D/V. In furtherance, pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec. 1601 et seq., and federal contractual requirements, UIC and its subsidiaries may legally grant certain preference in employment opportunities to UIC Shareholders and their Descendants, based on the provisions contained within The Alaska Native Claims Settlement Act. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Please view Equal Employment Opportunity Posters provided by OFCCPhere (https://www.dol.gov/agencies/ofccp/posters) .

All candidates must apply online at www.uicalaska.com, and submit a completed application for all positions they wish to be considered. Once the employment application has been completed and submitted, any changes to the application after submission may not be reviewed. Please contact a UIC HR Recruiter if you have made a significant change to your application. In accordance with the Americans with Disabilities Act of 1990 (ADA), persons unable to complete an online application should contact UIC Human Resources for assistance (https://uicalaska.com/careers/recruitment/).

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

UIC Government Services (UICGS / Bowhead) provides innovative business solutions to federal and commercial customers in the areas of engineering, maintenance services, information technology, program support, logistics/base support, and procurement. Collectively, the fast-growing Bowhead Family of Companies offers a breadth of services which are performed with a focus on quality results. Headquartered in Springfield, VA, we are a fast-growing, multi-million-dollar company recognized as a top Alaska Native Corporation providing services across the Department of Defense and many federal agencies. Bowhead offers competitive benefits including medical, dental, vision, life insurance, accidental death and dismemberment, short/long-term disability, and 401(k) retirement plans as well as a paid time off programs for eligible full-time employees. Eligible part-time employees are able to participate in the 401(k) retirement plans and state or contract required paid time off programs.

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ID 2023-17973

Category Information Technology

Location : Location US-GA-Atlanta

Minimum Clearance Required Public Trust (NAC)

Travel Requirement Less than 10%