Intern, Reservations (Spring 2025)

United States, Georgia, Atlanta

Reservations & Cust. Care

13-Aug-2024

Ref #: 25291

How you'll help us Keep Climbing (overview & key responsibilities)

It’s an exciting time to be part of Delta's Reservations & Customer Care team as weredefine how and where we serve customers and set new standards for the experiences we createfor customers as well as thousands of Reservations and Care employees. These positions will help enable that vision by bringing new corporate initiatives to life in our engagement centers including enhanced digital self-service capabilities, new channel platforms like a cloud-based phone system from Amazon and Apple Business Chat, using virtual assistant to serve customers on demand, a new state-of-the-art workforce management system to help us better forecast and staff to dynamically changing demand as well as transformational projects in Learning, Specialist Tools, Real-Time Service Recovery, Operations Management, and more.

Job Summary:

The Reservations Intern position will act as an internal consultant for Reservations working on semester long projects in advancement of divisional strategies and goals. These projects often require working cross-functionally to identify opportunities and propose solutions to improve both the customer and specialist experience. Interns are asked to use strong critical thinking and interpersonal skills to conduct activities such as:

• Track and analyze channel performance

• Resolve product and project issues and risks

• Perform extensive data analysis and collection

• Identify process improvement opportunities

These large and complex projects may contain highly confidential material and present moderate financial risk. The final project deliverable is a capstone presentation given to division leaders highlighting project lessons learned, impacts made, and recommendations going forward.

What you need to succeed (minimum qualifications)

• Must be currently pursuing a bachelor’s degree

• Must be able to work 14 consecutive weeks

• A strong team player, detail oriented, and perform well under pressure

• Conveys professional image to all levels of associates

• Strong written and verbal communication skills highly preferred

• Proficient in MS Office applications, including Excel, Outlook, PowerPoint

• Experience with simulation, modeling and statistical analysis software is a plus

• Must be willing to travel as required

• Consistently prioritizes safety and security of self, others, and personal data.

• Embraces diverse people, thinking, and styles.

• Possesses a high school diploma, GED, or high school equivalency.

• Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

• Possess technical skills, with an emphasis on SQL and any programming language

• Completion or pursuit of Database, Basic Programming, User Interface courses

• Experience in previous corporate environments in part-time or fulltime capacity

• Data visualization tool knowledge (Power BI, Tableau, etc.)

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here