About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

This Information Security Engineer II position operates in a support role implementing security, technology, and innovation within the Global Security Operations Center (GSOC) environment. The GSOC operates 24x7x365. The GSOC plays a pivotal role in the Managed Services organization, responsible for the operation, maintenance, and monitoring of the Lumen Managed Security portfolio. This role performs security event management functions, including monitoring, detection, and triage of security events and alerts in a Security Information Event Monitor (SIEM) and associated monitoring systems. It facilitates the ingress, implementation, and egress of advanced client trouble/change requests for managed premise, cloud, next-generation firewall, managed DDoS, Threat Intelligence, and Secure Log Management products.

The Information Security Engineer II is expected to perform as a shift lead, including basic shift lead duties, escalation support, and potential on-call responsibilities. This role also provides mentoring, training, and escalation support to frontline SOC personnel.

Location

• Work from Home Position within the US

The Main Responsibilities

• Perform complex changes within the managed security environment

• Manage and resolve customer fault, service outage, and impairment events

• Monitor, triage, and respond to security alerts for client security events, including investigation and resolution of impairment scenarios on Managed Security products

• Research and implement customer-generated change requests for Managed Security products

• Generate incident cases and escalate to superordinate teams in accordance with time and severity-based SLAs

• Perform tasks associated with the installation, turn up, and maintenance of CenturyLink security infrastructure

• Present as a technical expert delivering solutions to clients, internal business, and third-party vendors. Develop enhancements to existing solutions and promote the creation of new tools, processes, and applications

• Directly support, train, and mentor new team members

• Possess exceptional customer service skills

• Multi-task during events

• Communicate effectively with managers, customers, and vendors

• Maintain solid working relationships, including collaborative technical activities with peers

• Strong written and verbal communication skills

• Analytical and problem-solving skills

• Attention to detail with good organizational capabilities

• Prioritize with good time management skills

What We Look For in a Candidate

Required (education/experience/skills/competencies):

• Requires a bachelor’s degree in a related operational or technology field plus 3-5 years of relevant experience or an equivalent combination of education and experience.

Preferred:

• 1-3 years in a Security Operations environment as an Information Security Engineer I or similar role/job title.

• Certifications in specific security technologies such as Fortinet, Arbor, Radware, Palo Alto, Cisco, or Checkpoint

Security Industry Certifications (examples):

• CISSP

• CRISC

• CISM

• Security+ CCNA

• ACIA

• CEH

• ITIL Foundations

Compensation

"This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$66,375 - $88,500 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY

$69,694 - $92,925 in these states: CO HI MI MN NC NH NV OR RI

$73,013 - $97,350 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process."

Learn more about Lumen's:

Benefits (https://www.lumenbenefits.com/httpdocs2/index.html)

Bonus Structure

Requisition #: 335433

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline

12/28/2024