IMAU Operations Data Analyst Manager

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Date: Sep 10, 2024

Location: Atlanta, GA, US, 30308

Company: Norfolk Southern Corp.

Requisition37835:B4 IMAU Operations Data Analyst Manager

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Norfolk Southern offers a unique opportunity to be part of our proud legacy that spans nearly 200 years. We are a customer-centric, operations-driven team dedicated to advancing safety, serving communities, and driving innovation for tomorrow's rail. As part of Norfolk Southern, you’ll join a collaborative team where there are opportunities for growth across the organization. We are building a culture where everyone can thrive by owning and driving exceptional results, being humble and leading with trust, serving our customers with excellence, and collaborating and coaching to win.

The Intermodal & Automotive (IMAU) division constitutes 62% of NS’ volume and 34% of revenue for a Fortune 500 company. Our team owns Standard Operating Procedures (SOPs) for our terminal operations, as well as process improvement, analytics, and innovation projects. This role requires end-to-end management of technological, analytical, and process improvement projects. Our mandate is to deliver bottom-line improvement in capital efficiency, productivity, and cost savings. Our team takes a whole of business approach, and this role provides ample opportunity to work and deliver impact across multiple functions.

Primary Purpose:

• Direct Process Improvement projects through the Define, Measure, Analyze, Improve, and Control (DMAIC) methodology.

• Gather, analyze, & present data analysis to measure Intermodal & Automotive operations performance and provide decision-making support to stakeholders.

• Seek operational improvement opportunities within our network and operations teams and enact projects to drive sustainable changes.

Principal Duties:

• Evaluate and prioritize projects depending on operational and commercial strategic needs.

• Deep dive operational issues through a combination of data and anecdotal sources to implement process changes, corrective actions, and service level recovery.

• Manage parallel projects of 8-12 weeks in length.

• Evaluate and prioritize projects depending on operational and commercial strategic needs.

• Address gaps in organizational dynamics, processes, and systems to ensure that projects are completed within scope and on-time.

• Work cross-functionally with departments such as Operations, Capital Planning, Technology Product, and Commercial teams to enact whole of business solutions.

• Devise and disseminate project-related information to multiple stakeholders to support operational initiatives.

• Synthesize, analyze, and present findings from data and anecdotal sources to operational and commercial decisionmakers.

• Compile & blend data from multiple sources, e.g. relational stores, flat-files, APIs.

• Write, debug, and update complex SQL statements.

• Create reports and interactive dashboards on a variety of BI platforms.

• Directly contribute to the IM&AU Operations Excellence Project Roadmap.

• Champion NS Process Improvement Methodology within IMAU Operations.

Job Related Experience:

• Minimum Level: 2-4 years

• Preferred Level: 5+ years

Education:

• Preferred Level: Bachelor’s Degree (BS)

• Preferred Majors:

• Logistics

• Supply Chain

• Business Analytics

• Business Intelligence

• Computer Science

• Data Science

• Database Management

• Information Systems

• Information Technology

• Software Engineering

Desired Technical Skills:

• Microsoft Project

• Structured Query Language (SQL)

• Microsoft SQL Server, Teradata, IBM DB2

• SSIS, SSAS, MDX

• Python

• Alteryx

• Tableau

• Tibco Spotfire

• SSRS

• JIRA

• Microsoft Office

Skills and Abilities:

• Project Management

• Process Mapping

• LEAN Process Exposure

• Cross-functional collaboration

• Data Management

• Data Visualization

• Analytical Thinking

• Customer Service

• Time Management

• Written & Verbal Communication

• Leadership

• Teamwork

Career Path:

• Future Jobs:

• Continuous Improvement Group Manager

• Service Planning Group Manager

• Intermodal Terminal Hub Manager

• Operations Research Manager

• Service Delivery Senior Manager

Work Conditions:

• Environment: Office

• Shift Work: No

• On-Call: No

• Weekend Work: Occasional

• Travel Required: 0-10 Days per Month

• This position has a hybrid work schedule, requiring 40% of time in office.

Company Overview

Since 1827, Norfolk Southern Corporation (NYSE: NSC) and its predecessor companies have safely moved the goods and materials that drive the U.S. economy. Today, it operates a customer-centric and operations-driven freight transportation network. Committed to furthering sustainability, Norfolk Southern helps its customers avoid 15 million tons of yearly carbon emissions by shipping via rail. Its dedicated team members deliver more than 7 million carloads annually, from agriculture to consumer goods, and is the largest rail shipper of auto products and metals in North America. Norfolk Southern also has the most extensive intermodal network in the eastern U.S., serving a majority of the country’s population and manufacturing base, with connections to every major container port on the Atlantic coast as well as the Gulf of Mexico and Great Lakes. Learn more by visiting www.NorfolkSouthern.com .

At Norfolk Southern, we believe in celebrating our individuality. By leveraging the unique backgrounds and viewpoints of our employees, we can create a culture of innovation, respect, and inclusion. We know that employees thrive in a workplace where differing viewpoints, ideas, and experiences are freely shared and valued. As such, we encourage all employees to contribute their distinctive skills and capabilities to our organization.

Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, and gender identity. Together, we power progress.