Description We are looking for a Help Desk Analyst I to join our team based in ATLANTA, Georgia. This role involves providing first-level technical support, helping to manage and maintain IT systems, and working collaboratively with a team of IT professionals.

Responsibilities:

• Providing first-level contact and problem resolution for all users with hardware, software, and applications problems.

• Resolving user-reported problems using available tools and following procedures and policies for the handling of support cases.

• Conducting diagnosis of problems, providing recommendations for improvement of large-scale IT systems.

• Managing the processing of incoming calls to the Help Desk via telephone and e-mail to ensure courteous, timely, and effective resolution of end-user issues.

• Developing and sustaining knowledge of current technology and systems for effective troubleshooting and problem solving.

• Working closely with other team members, especially within the IT department, to ensure swift resolution of faults and user issues.

• Utilizing and maintaining the helpdesk tracking software.

• Documenting internal procedures.

• Assisting with onboarding of new users.

• Managing PC setup and deployment using standard hardware, images, and software.

• Assigning work orders, incidents, and requests to the appropriate support teams and follow up on the status. Requirements • Proficiency in Citrix Technologies is required

• Familiarity with Database systems and operations

• Understanding and experience with EO/IR systems

• Experience with Lotus Notes is advantageous

• Proficiency in various Microsoft software and tools

• Experience with Active Directory is required

• Knowledge of Computer Hardware is essential

• Ability to perform Configuration Management tasks

• Experience in Deskside Support is beneficial

• Familiarity with Desktop Hardware is necessary Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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