Field Warranty Service Consultant- Channel

General Information

Req #

WD00067953

Country/Region:

United States of America

State:

North Carolina

City:

Morrisville

Date:

Tuesday, August 20, 2024

Working time:

Full-time

Additional Locations :

• United States of America - Illinois - Chicago

• United States of America - Texas - Houston

• United States of America - Georgia - Atlanta

• United States of America - North Carolina - Morrisville

• United States of America - Georgia - Dallas

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub (https://news.lenovo.com/) .

Description and Requirements

Lenovo is looking for a Field Warranty Service Consultant to join its Solutions and Services Group (SSG).

The Warranty Service Consultant is responsible for driving service performance, warranty costs, and customer satisfaction for new/existing partners along with customers enrolled in the warranty programs in your territory within North America.

This individual will manage all aspects of the service relationship with partners and customers. They will monitor and work with multiple locations to ensure service performance goals are met or exceeded. This individual will work to resolve issues and ensure a high level of customer satisfaction.

Responsibilities

• Engagement with all service delivery teams to resolve any kind of issue the partners or customer may encounter.

• Achieve the required field service targets which include first-time fix, parts per machine, claims volume, and revenue.

• Promote the parts sales and services offerings through your territory’s partner network.

• Develop and align the partner’s network within your territory according to the current Lenovo service model strategy

Travel requirement: 20 to 25% of the time

Basic Qualifications:

• 5+ years of experience in similar roles with knowledge of various vendor’s warranty programs

Preferred Qualifications:

• Working knowledge of field service metrics, technical support, warranty costs, and service offerings

• Strong relationship skills necessary to drive performance results

• Proficiency with MS Office and Excel.

The base salary range budgeted for this position is $90,000 - $100,000. Individuals may also be considered for bonuses and/or commissions. Lenovo’s various benefits can be found at www.lenovobenefits.com

In compliance with Colorado's EPEWA, the expected Application Deadline for this position is 10/20/2024- this applies to both internal and external candidates.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations :

• United States of America - Illinois - Chicago

• United States of America - Texas - Houston

• United States of America - Georgia - Atlanta

• United States of America - North Carolina - Morrisville

• United States of America - Georgia - Dallas

• United States of America

• United States of America - Georgia , * United States of America - Illinois , * United States of America - Minnesota , * United States of America - North Carolina , * United States of America - Texas

• United States of America - Illinois - Chicago , * United States of America - Texas - Houston , * United States of America - Georgia - Atlanta , * United States of America - North Carolina - Morrisville , * United States of America - Georgia - Dallas