field service technician.

• atlanta , georgia

• posted 1 day ago

job details

summary

• $55,000 - $73,000 per year

• permanent

• high school

• category installation, maintenance, and repair occupations

• referenceAB_4610165

job details

My client is seeking a Field Services Specialist to join their expanding installation team in Northeast Florida, primarly supporting the Duval County School System and surrounding areas. This is a DIRECT HIRE Position. You will play a key role in engaging with customer site leaders across Operations, IT and Facilities to resolve issues , manage inventory and support all of the clients platforms. This Position is in Jacksonville Florida

• Must have your own reliable transportation to travel around Duval and surronding counties to work sites(schools).

• Travel required up to 50% of the time.

• Need to have a Great Personality

salary: $55,000 - $73,000 per year

shift: First

work hours: 8 AM - 4 PM

education: High School

Responsibilities

• Engage Operations, IT, and Facilities leaders at customer sites to resolve IoT platform issues that arise from time-to-time

• Assist Warehouse team with inventory management ensuring company assets are recovered from installers and returned in a timely manner

• Provide Partner training and management as needed to ensure the installer base is up to date on product development and capable of supporting the customer base

• Partner with the Customer Success and Command Center teams to coordinate adjustments and provide a seamless support experience to the customer between remote and onsite activities

• Bring feedback about the CrisisAlert and ContactAlert platforms to the product development and product management teams

• Utilize internal Centegix systems to manage customer related activities. Leverage systems to provide timely updates to internal customers in Customer Onboarding, Customer Success, and Command Center teams

• Leverage the Installer Application to make changes to the CrisisAlert and ContactAlert platforms

• Assist with change, add or RMA questions and orders

• Support training opportunities with customers to drive usage and adoption of CENTEGIX platforms and services

• Engage administrators and end users, where possible, to generate feedback on the platform and verbatims to leverage in marketing activities

The essential functions of this role include:

• manual lifting up to 75lbs

• standing for 5 hours at one time

• working up to 5 hrs of overtime per week

Skills

• Customer Service

• Basic Computer Skills

• Client Service

• Telephone Etiquette

• Empathy

• Active Listening

• personable

• Basic Software Skills

• independent

• Typing Skills

• flexible

• resolution

• Multi-tasking

• Time Management

• PRESENTATION

• Communication

Qualifications

• Years of experience: 1 year

• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

get in touch

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SW

scott wiles

• scott.wiles@randstadusa.com