Company

Federal Reserve Bank of Atlanta

The FRFS enterprise has an exciting opportunity to be a part of the FRFS Payments Operations Senior Leadership Team (SLT) as the Senior Vice President and Head of Operations. In this role, the selected individual will report directly to the Chief of Payments Operations and will be an integral part of the team leading FRFS into the future. In partnership with the FRFS Payments Operations SLT, this senior officer will serve as the primary executive of business operations for FedNowSM, FedACH®, Check Services, and Wholesale (Fedwire® Funds, Securities, and the National Settlement Service). This officer will provide strategic leadership and operational oversight as it relates to the suite of application services, as well as other supported services.

We value the diversity of our people, ideas, and experiences and are committed to building an inclusive culture that is representative of the communities we serve.

About us

Federal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via

FedLine® Solutions, Fedwire® Funds and Securities, the National Settlement Service (NSS), FedCash®, FedACH®, Check Services, and the FedNow® Service. FRFS operates as a fully integrated organization with groups dedicated to operations, technology, product and industry engagement, enterprise services, and one focused on the ongoing growth and development of the FedNow instant payment service. Our strategy defines our future direction, seeking to offer a fully integrated product suite that provides speed, resilience, and choice in meeting the payments needs of financial institutions across the United States. Through our Enterprise structure, we strive to meet the needs of the marketplace for new products and services with speed and agility, seek to provide a robust and unified customer experience, and work to create career growth opportunities for FRFS staff.

We seek leaders to set the vision, strategy, values, and priorities that enable FRFS to achieve its mission. Our leaders must demonstrate a strategic, action-oriented mindset focused on intellectual curiosity, agility, accountability, and the ability to drive innovation through experimentation. To achieve our vision for a people-focused organization with a strong collaborative and innovative culture, we expect our leaders to champion an inclusive environment and demonstrate our values in how we work and interact with each other and our broader community.

Your role as Head of Operations

• Contribute to the vision, strategy, values, and priorities that help the FRFS enterprise achieve its mission, as a member of the Payments Operations senior leadership team

• Provide direction and oversight to support the operation and monitoring for all payments and securities services processing applications along with all other supporting services. Ensure all operational performance and quality targets are achieved. Drive performance and development of best practices for all special handling of items

• Advance comprehensive resiliency, business continuity, and incident, problem and knowledge management strategies for FRFS services

• Identify, justify, and support opportunities for continuous improvement and automation

• Identify, drive, and measure initiatives to advance the efficiency and effectiveness of 24 x 7 operations in a highly virtual and matrixed environment

• Provide input into the technology and product development pipeline and look for new ways to streamline and enhance customer experience . In consultation with other FRFS leaders, identify, prioritize, and plan application improvements.

• Create a strong common culture that puts the customer first with a cohesive awareness and understanding of how our customers use our services

• Partner with all leaders within the FRFS and colleagues throughout the System in a collaborative manner, using influence and empathy to build relationships and trust . Represent FRFS on System committees and workgroups as needed.

• Develop close relationships with key stakeholders and external partners to ensure contemporary thinking to align services with customer needs. Engage actively in industry conferences and other internal and external engagements.

What we are looking for

• Track record of successful leadership to drive results, and proactively manage change in a highly matrixed and virtual team, with the ability to develop strategies and initiatives that continually improve FRFS. Demonstrated ability for strong execution and accountability for the results.

• Commitment to building a customer-centric culture through an enterprise approach to thinking, acting, and leading

• Excellent communication skills with senior leaders across the Federal Reserve System

• Thorough understanding of our suite of payment services to financial institutions viaFedLine® Solutions, Fedwire® Funds and Securities, the National Settlement Service (NSS), FedCash®, FedACH®, Check Services, and the FedNow® Service

• Proficiency in rethinking business models or established practices

• Excellent change management skills, including advocating, anticipating, and orchestrating change. Skilled in creating a team culture that enables staff to achieve results in a changing environment.

• Strong business acumen with ability to be a hands-on, visible, goal-oriented, and independent-minded leader who will constructively challenge the FRFS leadership team and bring leading-edge thinking to effectively guide change within the FRFS

• Strong collaboration skills and an interest in building trust at all levels of the organization, with an ability to partner effectively with others in the pursuit of common goals

• Demonstrated success in working across a matrixed environment and influencing outcomes across districts/organizations without express authority.

• Strong champion of building a diverse and inclusive work environment

• Intellectually curious and agile , with demonstrated ability to experiment and lead innovation

Minimum qualifications

• Bachelor’s degree in business administration, or similar field of study, or equivalent work experience; MBA or similar post-graduate degree preferred

• Typically has 15+ years of progressive people and business leadership experience, including operations or technology experience, leading major projects/initiatives in large, complex organizations

• Experience in Federal Reserve Financial Services is strongly preferred

Location

• The selected candidate will reside within a reasonable commuting distance of the employing Reserve Bank and will work full-time onsite or in a hybrid arrangement that meets the minimum number of onsite days required by the employing District. Reasonable commuting distance is defined as living within 75 miles or 2 hours of a Reserve Bank.

• The following Reserve Bank locations are preferred due to the concentration of FRFS team members in these locations: Atlanta, Boston, Chicago, Kansas City, Minneapolis, New York, Richmond, and San Francisco.

Travel

• Up to 30%

Our total rewards program offers benefits that are the best fit for you at every stage of your career:

• Comprehensive healthcare options (Medical, Dental, and Vision)

• 401K match, and a fully funded pension plan

• Paid vacation and holidays; flexible work environment

• Generously subsidized public transportation

• Education Assistance Program

• Professional development programs, training and conferences

• And more…

This is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, rush jobs, change in workload or technological developments).

The Federal Reserve Bank of Atlanta is an equal opportunity employer.

Full Time / Part Time

Full time

Regular / Temporary

Regular

Job Exempt (Yes / No)

Yes

Job Category

Work Shift

First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers ( https://rb.wd5.myworkdayjobs.com/FRS ) or through verified Federal Reserve Bank social media channels.

Privacy Notice (https://www.kansascityfed.org/documents/7797/Workday_Privacy_Notice.pdf)

OUR BANK has one of the most recognizable brands around the world. The Federal Reserve is the central bank of the United States—one of the world's most influential, trusted and prestigious financial organizations. The Federal Reserve is charged with the important mission of promoting a strong economy and a stable financial system and fulfills this responsibility by formulating national monetary policy, supervising and regulating banks and bank holding companies, and providing financial services for banks and the U.S. government.

OUR PEOPLE are diverse in background and ideas, which allows for ongoing creativity and innovation. Ultimately, they are the ones who push our high-performance, exchange-driven culture forward.

Why Our People Choose Us:

Our reputation precedes us

There will always be room for personal growth

Our people are first

You’ll find the right balance

Your responsibilities will be meaningful

We hope that you will be our future colleague.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.