Facilities Services ensures Willis Towers Watson has effective and efficient local support services, executed with a focus on managing costs, mitigating risk, and supporting our brand.

Our colleagues are responsible for providing the environment, processes, equipment, and resources that efficiently and effectively help our Willis Towers Watson colleagues meet client demands and the overall objectives of the organization. We are responsible for the ongoing administration and execution of corporate policies and programs in partnership with business and corporate function leadership.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Role

· As the Facilities Services Specialist, ensure that appropriate processes, and tools are in place to support the efficient and effective delivery of the following services in the Atlanta, GA office:

o Reception

o Conference/meeting room logistics

o Conference/meeting room organization

o Catering & Food Service

· Ensure Front of House guidelines are utilized introducing processes and services which ensure consistently high standards of presentation in the reception and conference center – supported by proactively developing and analyzing service metrics as appropriate.

· Work closely with key contacts in each business to ensure the services provided in the conference center meet requirements.

· Work closely with Facilities Services Manager to ensure we are aligned in our identification of IT business needs and development of solutions, which rely on technology such as audio/visual support, VC hybrid meeting support, conference and meeting room booking.

· Work closely with Facilities Services Manager to understand agile working and assist in supporting colleagues on agile working best practices. Act as the Subject Matter Expert providing local support of the technology and tools utilized for this initiative.

· Work other Facilities Services colleagues to actively reduce the costs of supplies and services provided by Facilities Services – with emphasis on catering/meeting room supplies and services.

· Process invoices for catering orders and manage purchasing card reconciliation.

· Work collaboratively with local leadership and corporate function colleagues to meet support requirements, streamline processes, and ensure compliance with company standards (e.g., branding, records management, etc.) in the local office.

· Assist the Facilities Manager on ad-hoc projects as required to ensure the consistent delivery of services.

· Advocate and role model the Willis Towers Watson Values.

· Assist in the implementation of the firm’s security policies and procedures, thereby reducing operational risks in the office.

The Requirements

· Operations Experience: Minimum of 3 years’ hands-on operations experience or management in, conference/meeting logistics, reception, catering and audio-visual services within a client-focused professional services, corporate conference center or hospitality environment.

· Customer service orientation to develop relationships with key contacts within the business; strong desire to deliver value-added support to external and internal clients.

· Ability to work autonomously with critical thinking and decision-making ability.

· Ownership and accountability at all levels.

· Communicating a clear stance on key issues.

· Success in the implementation of Front of House guidelines, including reception, conference/meeting room logistics, catering and audio-visual processes, procedures that drive efficiency and service excellence.

· Strong written and verbal communication skills used to effectively facilitate the understanding of a full range of views to develop firm-wide support for business initiatives.

· Recognized as a positive change agent in response to changing business dynamics and support requirements.

· Proven strength in building positive working relationships with local/geography/regional colleagues.

· Effective influencing skills and ability to assist key stakeholders in reaching satisfactory resolutions.

· Demonstrated experience with cross-functional teams.

Other Requirements

· Proven analytical, organizational, and project management skills.

· Proven problem solving and decision-making skills used to respond to the needs of diverse stakeholders.

· Willingness to participate in daily hands-on room set-up, break-down, clean-up. Ability to lift at least 30 lbs.

· Flexibility to work outside of normal working hours periodically.

· Proficiency in the use of technology (e.g., MS Office) and Audio-Visual equipment.

· Previous experience in high volume conference center, hotel, or professional firm

· College/University degree preferred.

EOE, including disability/vets