About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Position : Retail Applications Support Executive Director Location: Atlanta Reports To: SVP, Customer Support Type: Full-Time

Company Description:

NCR Voyix is a leading public technology company committed to innovation and excellence. As a global leader in technology solutions, we provide cutting-edge services that enhance business operations and drive efficiency. Our Retail Applications team ensures the seamless operation, support, and continuous improvement of critical retail systems, enabling superior performance and customer satisfaction.

Overview:

The Retail Applications Support Executive Director will oversee the support and maintenance of all retail applications within the organization. This role is critical in ensuring the seamless operation of our retail technology infrastructure, enhancing user experience, driving operational efficiency and requires a strategic and results-driven leader with strong operational oversight, technical expertise , and cross-functional collaboration skills . The ideal candidate will possess a strong technical background, exceptional leadership skills, and a deep understanding of retail operations and will be responsible for driving system reliability, optimizing support processes, partnering with development to improve the products, and ensuring best-in-class service delivery to meet business objectives .

Responsibilities:

• Management:

• Develop and implement strategies to improve operational efficiency and effectiveness.

• Ensure compliance with company policies, procedures, and regulatory requirements.

• Foster a positive and collaborative work environment, promoting professional growth and development.

• Manage budgets, resources, and staffing to meet operational needs.

• Leadership and Strategy:

• Develop and implement strategies for the support and maintenance of retail applications.

• Lead and mentor a team of support professionals, fostering a culture of excellence and continuous improvement.

• Collaborate with senior leadership to align technology initiatives with business goals.

• Application Support:

• Oversee the day-to-day operations of the retail applications support team.

• Ensure timely resolution of application issues and incidents, minimizing downtime and disruption.

• Implement best practices for incident management, problem resolution, and change management.

• Stakeholder Management:

• Act as the primary point of contact for retail application support, liaising with customers, internal stakeholders, and external vendors.

• Build and maintain strong relationships with key business units to understand their needs and provide effective support.

• Performance Monitoring and Reporting:

• Monitor application performance and user satisfaction, identifying areas for improvement.

• Develop and present regular reports on application support metrics and performance to senior management.

• Continuous Improvement:

• Drive continuous improvement initiatives to enhance the efficiency and effectiveness of retail application support.

• Stay abreast of industry trends and emerging technologies, recommending and implementing innovative solutions.

  Qualifications:

• Education and Experience:

• Bachelor's degree in information technology , Computer Science, or a related field. A Master’s degree is preferred.

• Minimum of 10 years of experience in application support, with at least 5 years in a leadership role within the retail or related industry.

• Technical Skills:

• Strong technical knowledge of retail applications and systems, including POS, ERP, CRM, and e-commerce platforms.

• Proficiency in incident management, problem resolution, and change management processes.

• Leadership and Communication:

• Proven leadership skills with the ability to inspire and motivate a team.

• Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels.

• Analytical and Problem-Solving:

• Strong analytical and problem-solving skills, with a focus on delivering practical and innovative solutions.

• Ability to manage multiple priorities and work effectively under pressure.

  What We Offer:

• Competitive salary and benefits package.

• Opportunities for professional growth and development.

• A collaborative and inclusive work environment.

  EEO Statement : Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”

Help us run the world's top brands.

At NCR Voyix (http://www.ncr.com/) , we specialize in turning routine transactions into meaningful connections. With a rich history (http://www.ncr.com/about/history) of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems.

We take pride in our strong culture (http://www.ncr.com/about) and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.