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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Responsible for leadership of the ongoing design, execution, governance and continuous improvement of all operational and workforce strategies for retail banking. Accountable for the direction and oversight of the Workforce Deployment function including strategic workforce planning, workforce forecasting and scheduling, and end-to-end resource management for Community Branch Banking.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Lead, drive and implement key initiatives for workforce planning and operations, such as strategic planning; financial management; issues management; risk controls; special projects; teammate engagement and retention; effective communication channels for the business unit; resource management; and other business unit logistics.

2. Responsible for partnering with Finance, Human Resources, Talent Acquisition, and CSBB executives to set CSBB workforce strategies; develop strategic and tactical staffing forecasting and resource deployment, set staffing levels and deliver staffing plans, and execute staffing actions and workforce movement.

3. Responsible for CSBB operational programs, including but not limited to: SAFE Act Administration, Operational Authorities, and Signature Medallion Stamp.

4. Responsible for leading teams that develop strategic and tactical staffing plans, to include optimization opportunities, used in the community branch banking network. Accountable for managing and controlling community branch banking staffing expense and the CSBB Operations financial plan.

5. Provide advanced analytics and reporting support for community branch banking and CSBB Operations; lead development and tracking of metrics including branch workforce metrics and KPIs related to staffing levels, turnover, vacancy, workforce movement, scheduling, and time worked.

6. Lead a team responsible for scheduling branch teammates across community branch banking.

7. Manage vendor and technology relationships related to workforce management software solutions.

8. Maintain subject matter expertise with the competitive landscape including trends, and regulations.

9. Provide consultation to RSBB executives on workforce strategy and execution and incentive designs.

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor’s degree in Business, or equivalent education and related training or experience

2. 15+ years relevant work experience in operations, administration, risk management, workforce management, human resources, management consulting or in the financial services industry

3. 10+ years supervisory experience with direct and indirect management, including management of supervisors

Preferred Qualifications:

1. Advanced Business Degree (MBA, MS, MA, etc.)

2. Project/Program Management certification

3. Experience leading teams that support front lines or support functions in a large, complex organizations

4. Experienced in significant business change and ambiguity in a highly regulated environment

5. Proven success leading large scale initiatives and change management processes

6. Proven ability to establish positive relationships leveraging influencing skills with key business partners, peers and executives at all levels of the organization

7. Experience in mentoring, coaching, and providing feedback to senior leaders; easily and confidently accomplishes work by positively influencing the actions of others

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site (https://benefits.truist.com/)

. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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