Complex Director- Excess Major Claims | Primary Severity Unit

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

Our Claims professionals support AIG policyholders through some of the most trying times. When our clients face losses large and small, we step up to help them ease the financial burdens of catastrophic events like fires and hurricanes; we help them get their businesses back up and running again or recoup the value of a lost family heirloom or a prized possession. Our Claims team is an industry leader, drawing daily on its unparalleled levels of expertise to offer our clients the highest levels of stewardship to drive total cost of claim improvement and consistent outcomes. AIG manages claims using a wealth of technical and market knowledge about risks, business practices, and the ever-evolving legal and regulatory environment.

About the role

Do you want to work for one of the leading insurance companies in the world? Are you an experienced Casualty Claims Adjuster wanting to grow your skills? Are you a defense litigation associate looking for a career change? Are you interested in a Casualty claims position where you will handle and control the outcome of some of the most complex claims in our industry? If yes, this Complex Director position in the Major Claims – PSU group may be for you.

This position handles bodily injury and property damage claims in all 50 states. Your clients will be the leaders in their industry and some of the largest corporations in the world. A s a PSU adjuster, you will have direct oversight of complex and severe general liability, product liability, employers’ liability, and auto liability claims where AIG has primary and/or excess layers of coverage. You will be responsible for the i nvestigation and evaluation of 3rd party casualty claims with potential exposure to multiple AIG policies and directly negotiating settlements with some of the best attorneys in the United States. You will be traveling around the country to direct defense and trial strategy, presenting to senior AIG claims management and working with other motivated experienced claims handlers recognized as industry leaders. This position requires:

• Determining scope and extent of available primary and excess coverage and issuance of appropriate coverage position letters;

• Development and execution of investigation strategies which identify critical issues effecting liability, causation and damages;

• Assessing and, as warranted, pursuing risk transfer and contribution opportunities;

• Clear and concise communication and contact with internal and external stakeholders including insureds, brokers and underwriters;

• Evaluating claim exposures and setting appropriate reserves;

• Developing and implementing resolution strategies including utilization of ADR;

• Presentation to senior management of claim disposition recommendations;

• Independent and proactive negotiation of multi-million dollar claims with top plaintiff attorneys nationwide after securing appropriate authority;

• Effectively managing litigation costs in coordination with counsel, vendors, and insureds; and

• +/- 25% travel.

What we’re looking for:

• 5+ years of Commercial/Industry claims experience preferred;

• Excellent communication ability (verbal/written) and strong negotiation skills;

• Advanced experience and capabilities in litigation claims management including ADR and mediation process;

• Experience attending and controlling claims - pre-suit, litigated and post-trial - at mediations, settlement conferences, etc.;

• JD helpful but not required;

• Property and Casualty adjusting licenses required and must be obtained within 6 months;

For positions based in Jersey City, NJ, the base salary range is $90,000-$120,000 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. In addition, we’re proud to offer a range of competitive benefits, a summary of which can be viewed here: Benefits Overview. (https://sprcdn-assets.sprinklr.com/248/0a780968-b61c-4521-b06e-ffe3eb552e83-228292781/New_Hire_Benefits_Overview_202.pdf)

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Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com .

Functional Area:

CL - Claims

Estimated Travel Percentage (%): Up to 25%

Relocation Provided: No

AIG Claims, Inc.