Position: Benefits Administrator

Job Description:

The benefits administrator position responsibilities involve the day-to-day administration of employee health and welfare benefit plans including but not limited to medical, dental, vision, disability, life, and other group insurance plans and programs.

The Benefits Administrator provides excellent customer service to our employees and partnership with our internal departments and outside vendors in our goal to provide comprehensive health and welfare plans to our teammates .

Core Responsibilities & Duties:

• Ensures timely and accurate benefits enrollments in the benefits center to provide vendors partners with accurate eligibility information

• Performs benefit enrollment and related data audits and quality checks to maintain the integrity and compliance of this information

• Serves as primary contact for benefits administration vendor partners

• Assists with the processing of qualified life event status changes as needed

• Assists employees with benefit enrollments and dependent eligibility verifications as needed

• Updates employee benefit records as required

• Works within the case management system to facilitate timely and effective employee benefit record escalation needs

• Assist with projects such as the open enrollment process, census dependent eligibility verification audits and new plan year audits as needed

• Provides detailed benefits administration reports

• Completes monthly invoice billing reconciliation and payment process

• Documents and maintains administrative procedures for all benefits administrative processes

• Maintains compliance with applicable government regulations during benefits administration processes

• Coordinates with governmental agencies to accurately process QMCSOs

• Provide customer service support to internal and external customers

• Assist with the development of communication tools to enhance employee knowledge and engagement with the company’s health and welfare program

• Provide support to other administration and operations teams as needed for benefits administration related matters

• Performs other related duties as required and assigned

  Qualifications:

• Bachelor’s degree in business or related field, or equivalent experience

• Minimum of 2+ years of related “hands-on” group employee benefits administration experience

• Professional human resources or benefits administration certification is a plus

• Experience with the Businessolver Benefitsolver system is a plus

• Computer proficiency and technical aptitude with the ability to use Microsoft products, including Excel (Intermediate) and PowerPoint, experience with human resources and benefit enrollment databases

• Proven ability to work effectively in a team environment

• Effective time management and priority setting skills to meet established deadlines

• Performs well under minimum supervision

• Ability to manage several projects simultaneously while working under pressure to meet deadlines

• Strong analytical skills

• Thorough knowledge of benefits administration laws and regulations

• Excellent problem-solving skills

• Ability to understand, evaluate and make judgements on benefits related documents and other information

• Knowledge of benefit plan documents and summary plan description language

• Excellent written and verbal communication skills

• Detail and process oriented

  Forward Air is an Equal Opportunity employer.

About Us

Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.

Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.

Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies (https://www.newsweek.com/americas-most-trustworthy-companies-2022/transport-logistics-packaging) " publication

About the Team