JOB OVERVIEW:

Provide prompt and courteous food and beverage service to guests during banquet/catering functions.

DUTIES AND RESPONSIBILITIES:

• Serve menu items to guests in a prompt and courteous manner and according to the banquet event order; time the service of courses to correspond with the dining pace of the guests.

• Perform pre- and post-shift side work; set-up, condiments, etc.

• Clear tables after service. Remove trays of dirty dishes, silverware and glassware to kitchen for cleaning.

• Respond to guest inquiries and special requests promptly and professionally to ensure guest satisfaction; notify supervisor of guest complaints or unusual situations.

• Properly store all reusable goods.

• Perform other duties as assigned which may include assisting with set up and break down of function space, and plating of meals.

QUALIFICATIONS AND REQUIREMENTS:

Basic reading and writing. Food service experience with general knowledge of banquet operations.

This job requires ability to perform the following:

• Handling, carrying or lifting items weighing up to 75 pounds (tables, chairs, trays, etc.)

• Moving about the function areas.

• Bending, stooping, kneeling

Other:

• Communication skills are utilized a significant amount of time when interacting with guests, cooks, wait staff, and supervisors.

• TIPS certification and food service permit or valid health/food handler card prior to first day of work.

• Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.

• Mathematical skills, including basic math are used frequently.

• May be required to work nights, weekends, and/or holidays.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.

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Important information :

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

• If you require reasonable accommodation during the application process, please click here .

• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.