Job Description:

Responsible for a wide range of services including, but not limited to, computer operation, monitoring data security, technical support, troubleshooting, software testing, and analyzing usability. Tasks are also dependent on the complexity of software and hardware, as well as the number of systems. The IT Support group may seek guidance or report to IT Management.

Job Responsibilities

• Provides mid-level technical computing support and related services to customers.

• Provides problem solving assistance to coworkers.

• Advises and consults on department purchases of equipment and software.

• Identifies, investigates, researches and resolves complex problems; provides troubleshooting that the first tier support is unable to resolve. Simulates or recreates moderately complex user problems to resolve operating difficulties.

• Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions; provides input and recommendations with respect to hardware and software requirements, new and updated technologies, and integrity of the computing environment following University recommended guidelines.

• Responsible for identifying and recommending system modifications to reduce user problems.

• Plans, schedules, tests, and coordinates complex software and/or system upgrades.

• Installs, configures, and maintains operating system, workstations, and servers, including web servers and VMware, in support of business processing requirements.

• Conducts hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines.

• Resolves complex production problems.

Minimum Qualifications:

Comprehensive knowledge of technology support obtained by an Associate’s degree in an information technology-related field and a minimum of 2 years technology support experience. An equivalent combination of education, training, and experience is acceptable.

Specific knowledge, certifications, and licensure will apply at the position level.

Planning Unit: Regional Higher Education

Department: Regional Higher Education

Applicants may contact this person if they have questions about this position: Shanna Adkins, adkinss3@ohio.edu

Employment Type: full-time regular

Advertised Salary:

$19.38 – $24.70