Job Description:

GENERAL POSITION DESCRIPTION :

Supports the organization’s accounting functions. Maintains up-to-date and accurate records of daily transactions, accounts receivable, accounts payable, inventories, payroll, and various other records.

GENERAL JOB DUTIES :

•Serves as the initial contact for customers. Mentors, coaches, and trains lower level employees on customer service and department policies.

•Often directs work, trains, and/or supervises other staff or student employees.

•Performs financial analyses and makes recommendations based on data.

•Reviews the work of other employees for accuracy and compliance with accepted standards and University policies.

•Completes and submits institutional surveys for publishers and agencies.

•Issues purchase orders in accordance with functional policy. Communicates with internal and external customers to manage purchasing.

•Analyzes and monitors department and program budgets. Approves and tracks expenditures.

DEPARTMENT SPECIFIC POSITION DESCRIPTION :

Reconciles all Federal Direct Loan funds to ensure that Ohio University adheres to all federal regulations and meets reporting deadlines. Processes aid adjustments due to changes in eligibility per federal regulations. Oversees awarding of Federal Direct PLUS loans. Provides customer service to students and parents.

DEPARTMENT SPECIFIC POSITION RESPONSIBILITIES :

• Reconcile Federal Direct Loan program totaling nearly $200 million.

• Oversee awarding and processing of over $42 million in Federal Direct Parent Loan for Undergraduate Students ( PLUS ) loans.

• Process award adjustments for students who were not entitled to all or a portion of their financial aid based on various eligibility criteria.

• Provide customer service to students, parents, other university offices and regional campuses.

• Serves as a liaison with COD and Federal Direct Loan personnel regarding loan issues and reconciliation.

Minimum Qualifications:

Knowledge of finance and business technical and practical concepts, processes, and methods typically obtained by a high school degree or GED or equivalent and a minimum of 5 years of related experience. An equivalent combination of education, training, and experience is acceptable.

Specific knowledge, certifications, and licensure will apply at the position level.

Preferred Qualifications:

At least one year of customer service experience.

Associate’s degree, or vocational or technical school degree

Service-oriented, diplomatic, and tactful when resolving problems.

Computer proficient including Microsoft Office Suite.

Good problem solving skills.

Ability to delve into problematic issues and seek resolution. Resolution of the issue may be at the student, parent or institution level.

Planning Unit: Vice President Enrollment Management

Department: Student Financial Aid

Applicants may contact this person if they have questions about this position: Hannah Mathson, mathson@ohio.edu

Employment Type: full-time regular

Advertised Salary:

The starting salary range is $16.84 per hour up to $21.48 per hour, dependent on education and prior experience.

Employees enjoy a generous benefits package such as paid holidays, sick time, personal time, a tuition waiver up to 100% for self and dependents, a comprehensive insurance package (including but not limited to prescription, vision, dental, and life insurance), an excellent retirement plan with up to a 14% company contribution, a 12-week parental leave program, adoption reimbursement, transgender care, flextime and flexplace policies, counseling and mental health care, access to professional development programs and more. Additional information is available at https://www.ohio.edu/hr/benefits.