Manager, Customer Service

Date: Nov 22, 2024

Location:

Assumption, IL, US

Brand: Grain & Protein

Workplace Type: Onsite

Please note that as of November 1, 2024, Grain & Protein is not part of AGCO and now operates as a separate business under a new ownership. However, for your convenience, Grain & Protein’s career opportunities will continue to be accessible through AGCO's career site until further notice. We appreciate your understanding during this transition period and look forward to your application. For your convenience, the press release can be found here:AMERICAN INDUSTRIAL PARTNERS COMPLETES ACQUISITION OF AGCO'S GRAIN & PROTEIN BUSINESS (https://www.prnewswire.com/news-releases/american-industrial-partners-completes-acquisition-of-agcos-grain--protein-business-302294121.html)

Grain and Protein Technologies is a global organization with nearly 4,000 employees who develop technological solutions for farmers. Through products such as silos, grain drying and moving equipment, and connected controllers to improve animal welfare, the company’s mission is to provide smart solutions to ensure sustainable agriculture.

The North America team is seeking a talented, passionate, and highly motivated professional to join the Customer Service Team as a Customer Service Manager based in Assumption, IL . As the Customer Service Manager, you will be responsible for overseeing the operations of the Customer Service Department. Duties of the role include daily coordination of department activities, data driven performance planning and tracking, and leading continuous improvement initiatives to deliver best in class customer service.

Your Impact

• Build long term relationships with customers to develop trust, resolve conflicts, and represent their views within the organization.

• Use problem-solving skills to eliminate barriers for Customer Service and our customers.

• Help develop and execute process changes to improve customer satisfaction.

• Lead strategic data driven actions that produce positive business results and create sustained progress within the Customer Service Team.

Your Experience and Qualifications

• Bachelors Degree required.

• 5+ years experience in customer facing position.

• Proven success in managing and building a high performing team.

• Ability to influence internal & external stakeholders.

• Ability to stay focused on multiple priorities and drive projects to completion.

Your Benefits

• Attractive, fair remuneration including participation in our bonus scheme

• Balance of work, family and free time due to flexible working time and the possibility of remote work within the organizational framework

• Health and life insurance

Your Workplace

You will be working onsite based in Assumption, IL.

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.

Join us as we bring agriculture into the future and apply now!

Grain & Protein Technologies is proud to be an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Smart Solutions

Our five grain and protein brands help our customers manage seeds and grains, protect animal health and improve productivity. GSI and Cimbria offer advanced, integrated systems that make storing, conditioning, moving, and managing grain and seed easier and more profitable. Cumberland and AP leverage the latest high-tech solutions to improve poultry and swine production, including state-of-the-art climate control, biosecurity, and feeding systems. And Tecno’s innovative layer housing helps egg producers protect the well-being of their birds and achieve better results.

Job Segment: Sustainable Agriculture, Service Manager, Developer, Marketing Manager, Agriculture, Customer Service, Technology, Marketing