Description Account Specialist

Department: Sales

Reports to: VP of Sales

FLSA Status: Non-exempt (eligible for overtime pay)

Work Location: On-site at BC Wood Products in Ashland, Virginia

Work Hours: Monday – Friday, 8 a.m. – 4:30 p.m.

(with occasional overtime and some flexibility)

Job Summary:

The Account Specialist manages the entire customer ordering process that includes coordination with multiple departments, document control, handling initial customer queries and problem resolution.

Essential Duties/Responsibilities:

Manage Sales email and timely communicate with customers on order status and customer inquires

Process all orders in SAP

Maintain order and production sheet workflow

Troubleshoot and resolve order discrepancies as needed

Process, audit and file various documentation on a timely basis

Update and monitor shipping plan

Attend daily production meeting

Update customer prices in SAP as needed

Provide knowledgeable answers to questions about products, pricing, deliveries and availability

Other job duties as required

Job Requirements:

High School diploma or equivalent

4 years of customer-facing work experience preferred

Proficiency in Microsoft Office and SAP Business One preferred

Excellent organizational skills and attention to detail

Strong time management skills with proven ability to meet deadlines

Desire to provide the best possible experience for our customers

Thrive in a fast-paced environment

Pay: $21.00 - $25.00 per hour

Benefits:

401(k)

401(k) matching

Dental insurance

Employee assistance program

Health insurance

Health savings account

Paid time off

Vision insurance

BC Wood Products is the largest industrial manufacturer of custom wooden pallets and crates in Virginia. We lead the market in providing customizable solutions to our customers needs. Our equipment and personnel are constantly evolving and developing safe and efficient procedures to surpass customers expectations in both price and quality. Requirements Account Reconciliation, Accounts Payable (AP), Accounts Receivable (AR), Billing, Data Entry, Invoice Processing, Microsoft Excel, Oracle, QuickBooks, SAP

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