Care Management Support Coordinator II

BCforward is currently seeking a highly motivated Care Management Support Coordinator II Job for an opportunity in Remote

Position: Care Management Support Coordinator II

Worksite: Remote

Duration: 9+ Months

Pay Rate: $19/hour on W2

Position Purpose:
The Administrative Care Coordinator is responsible for supporting care management activities through outreach, answering inbound calls, and scheduling services. This role serves as a key point of contact for members, providers, and staff to resolve inquiries and issues, while ensuring all member records are documented accurately in compliance with state and regulatory guidelines.

Education/Experience:

• High School diploma or GED required
• 1 - 2 years of related experience preferred

Key Responsibilities:

• Member Outreach & Support:
  Conduct outreach to members via phone to assist with care plan next steps, connect them to community or health plan resources, and address any scheduling or educational questions.
• Resource Connection:
  Help members access high-quality customer service and health plan/community resources to ensure comprehensive care.
• Health Plan Knowledge:
  Apply working knowledge of assigned health plan activities and resources to provide relevant support.
• Inquiry & Request Handling:
  Serve as front-line support for member and provider inquiries, explaining care plan procedures, protocols, and services.
• Onboarding & Administrative Support:
  Assist with member onboarding by sending welcome letters, program materials, and other correspondence to facilitate a positive relationship between members and providers.
• Documentation & Compliance:
  Maintain accurate and timely documentation of non-clinical member records in accordance with regulatory requirements, ensuring proper communication with providers.
• Social Determinants of Health (SDOH):
  Demonstrate knowledge of local benefits and resources to refer members for assistance with addressing SDOH needs.
• Other Duties:
  Perform additional tasks as assigned by the supervisor to ensure efficient operation of care management services.

Qualifications & Skills:

• Strong communication skills, both verbal and written
• Excellent organizational and time-management abilities
• Ability to handle multiple tasks simultaneously
• Problem-solving skills with attention to detail
• Proficiency in computer applications and documentation management systems

Benefits
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

Interested candidates please send resume in Word format Please reference job code 234722 when responding to this ad.

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Job Snapshot

Employee Type
Contractor

Location
Ashland, KY (Onsite)

Job Type
Health Care

Experience
Not Specified

Date Posted
01/29/2025