Do you love the water and being outside? Are you always striving to do things better, faster, and with greater precision? Are you task focused and seeking a professional and safe workplace? Are you proactive and self-driven to accomplish your goals? 

If you answered yes to the questions above, then we need you as our Service Equipment Technician!  See the details of the position below.

The Pond Guy / Airmax, Inc. is the leading manufacturer of pond, lake, and water garden products including aeration systems, fountains, and water treatments. The Pond Guy sells nationwide to both end-users and a network of Airmax distributors. Watch now to learn more about The Pond Guy: https://qrcodes.pro/sIkmTV.{target="_blank" rel="noopener"}

Job Description

Our Service Equipment Technician is a critical contributor to providing our customers with quality service. There is a family dynamic at The Pond Guy that extends to the customer as we strive to give them the highest quality service possible.

Here are some examples of the actual work your day would include.

• Complete service calls for customers regarding their pond/lake equipment and lead installations of complete systems
• Prepare and modify pond sites for equipment installation, including excavation, landscaping, and structural adjustments
• Communicate effectively with clients regarding the status of their pond systems, required maintenance, and any issues encountered, and develop resolutions for customer concerns regarding service calls and installations
• Electronically complete service notes, including work orders/inventory used at visit, and communicate repair trends to quality 
• Perform vehicle, equipment, and shop audits; verify checklists to ensure proper cleaning and storage procedures are being followed before and after routes
• Follow and enforce all safety procedures regarding products, install equipment, service equipment, electrical knowledge, and safety devices
• Maintain a high level of communication with Service Office staff to ensure customer satisfaction
• Foster a continuous learning environment for all Service Technician Assistants through mentoring, training, and using development plans that are currently in place, as well as, creating new educational opportunities
• Maintain professionalism while on-site or in the field representing The Pond Guy
• Ensure shop cleanliness is maintained and complete grounds maintenance/general building maintenance as required

Availability

While this is a year-round position, during the months of April -- September, there will be opportunities for overtime, and you must be available to work between the hours of 7am and 6pm Monday-Friday. This equates to an average of 40-50 hours per week. During peak season there are little to no Saturdays. The remaining months will have a Monday-Friday schedule. 

Compensation

This is a full-time hourly position starting at $20-22/hour with benefits. Benefits include:

• Blue Cross Blue Shield Healthcare
• Dental Insurance
• Vision Insurance
• Short-term Disability Insurance
• Long-term Disability Insurance
• Accident Insurance
• Critical Illness Insurance
• Life Insurance
• Paid Time Off
• Holiday pay effective immediately (8 holidays recognized)
• 401k with employer 4% match and revenue sharing
• Referral program with opportunities to earn up to $1,500 per referral
• Additional Training Programs: Career Development and Department Shadows

Company Overview

TPG, Inc. is a growing company with over 160 employees. We are a manufacturing company for pond, lake and water garden supplies with customers in all 50