About ARSIEM Corporation

At ARSIEM Corporation we are committed to fostering a proven and trusted partnership with our government clients. We provide support to multiple agencies across the United States Government. ARSIEM has an experienced workforce of qualified professionals committed to providing the best possible support.

As demand increases, ARSIEM continues to provide reliable and cutting-edge technical solutions at the best value to our clients. That means a career packed with opportunities to grow and the ability to have an impact on every client you work with.

ARSIEM is looking for a Technical Engagement Network (TEN) Lab Manager with experience in customer service and IT support operations, supporting analysts and business continuity of the customer mission. This position will support one of our Government clients in Arlington, VA.

Responsibilities

• Apply advanced analytical skills and technical resources at the tactical levels and implement infrastructure solutions that support command decision-making and executing mission requirements.

• Support the implementation of new technologies and equipment in the lab environment.

• Assess network topology and device configurations, identifying critical security concerns and providing security best practice recommendations.

• Advises and provides insight into the development of lab standard operating procedures (SOPs) and policies.

• Support users using a virtual private network (VPN) or desktop infrastructure (e.g., Citrix).

• Provide support for MacOS and iOS to users.

• Provide troubleshooting and triaging assistance for basic to intermediate technical challenges and user issues.

• Monitor and respond to users on IT helpdesk channels and phone lines.

• Assist in the management of user accounts and resetting credentials.

• Maintain and operate customer SAN NetApp data storage area and capabilities using shell and NetApp ONTAP following customer direction and guidance.

• Performing implementation of granular access control, monitoring systems for acceptable performance and user accessibility, establishing back-ups, and monitoring systems security.

• Troubleshoot and resolve complex storage problems related to storage and replication strategies across the enterprise's local and wide area networks.

• Monitor channels for storage-related network and system issues and remediate them as they occur.

• Examine and identify efficiencies that can be made to existing procedures, with approval from the customer.

Minimum Qualifications

• BS in Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or related degree or HS Diploma and 4+ years of lab management or systems administration experience.

• 2+ years of directly relevant experience in IT Helpdesk support.

• 2+ years of MacOS and iOS experience.

• Must be able to work collaboratively across physical locations.

Preferred Qualifications

• Experience with writing technical procedures and standard operating procedures.

• Virtualization automation and optimization.

• Experience with multiple operating systems, including Linux/Unix.

• Desired Certifications: DoD 8140.01 IAT Level II

Clearance Requirement: Must have an active Secret clearance and be able to obtain a TS/SCI clearance. Must be able to obtain DHS Suitability.

Candidate Referral: Do you know someone who would be GREAT at this role? If you do, ARSIEM has a way for you to earn a bonus through our referral program for persons presenting NEW (not in our resume database) candidates who are successfully placed on one of our projects. The bonus for this position is $5,000, and the referrer is eligible to receive the sum for any applicant we place within 12 months of referral. The bonus is paid after the referred employee reaches 6 months of employment.

ARSIEM is proud to be an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.