Description

As a Senior UX Program Manager for WW Prime, you will be responsible for ensuring consistent, high-quality design delivery across the organization by establishing and maintaining a robust design infrastructure across various critical UX programs with our key stakeholders.

Your key responsibilities will include building the foundational structure, including the business case, prioritization alignment, team engagement, governance, and communication processes. Your goal will be to create a seamless, efficient, and scalable design ecosystem that empowers our designers, researchers, content strategists, and UX engineers to deliver exceptional user experiences.

To achieve this, you will need to implement streamlined processes and workflows to improve team execution and delivery. This may include resolving resourcing gaps, anticipating and addressing bottlenecks, and collaborating with stakeholders to develop ongoing improvements. You will also be responsible for coordinating with the design, product, and technology teams to ensure the design system and library are aligned with their needs and are driving successful program delivery and outcomes.

By taking a system-thinking approach, you will analyze issues and implement holistic solutions, ensuring that the linkages between structure, people, process, and technology are optimized.

Key job responsibilities

• Engage with cross-functional partners to understand their needs and pain points, and use this feedback to refine the design system and library strategy.

• Develop a detailed roadmap for key UX priorities and initiatives

• Explore opportunities to leverage automation and emerging technology to streamline the creation, maintenance, and distribution of designs and visual assets

• Ensure the UX systems and programs are secure, scalable, and raising the bar on excellence to enable consistent and high quality from our UX team on behalf of our business and customers

About the team

Amazon Prime is an integral part of Amazon. The Amazon Prime Program has over 200+million members, is present in 25+ countries and ever expanding, making it one of the best membership programs that customers trust. How do we deliver customer happiness at such massive scale? We partner with various teams across Amazon on highly complex initiatives to innovate and optimize the Prime shopping experience, content delivery and member benefits. Our teams of business and technology professionals are relentlessly customer obsessive, and dedicated to imaging a bold future of eCommerce.

As a key driver of Amazon's growth, our team is focused on growing and innovating the Prime program for our customers, further enhancing the premium benefits that enable our customers to shop, watch, listen and read with ease.

Basic Qualifications

• 6+ years of design program management experience

• Have an available online portfolio

• Experience understanding needs of business and end customers and translating them into right solutions

• Experience gathering and analyzing large amounts of data and delivering continuous business improvements

Preferred Qualifications

• Knowledge of project management tools and methodologies (agile to waterfall)

• Experience working and contributing to project playbooks, building schedules, managing issues/risks, establishing communication plans and stakeholder management

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $116,500/year in our lowest geographic market up to $192,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.